Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Accomplishments
Certification
Timeline
Generic

Sara Torres

Manor

Summary

Dedicated service leader with a proven track record in enhancing customer experiences and driving team performance. Skilled in conflict resolution, training, and maintaining cleanliness in fast-paced environments. Dynamic professional with strong attention to detail and a commitment to maintaining high standards of cleanliness. Proven ability to resolve customer complaints effectively and enhance team collaboration for improved operational flow. Service Leader with strong background exceeding customer expectations by training, coaching, and leading team. Trained and mentored employees to achieve service goals by offering guidance on daily tasks and positive feedback. professional when resolving difficult or complex customer service complaints or requests. and always motivated!

Overview

5
5
years of professional experience
1
1
Certification

Work History

Service Leader

Chipotle Grill
Austin
07.2024 - Current
  • Trained new staff on food preparation and safety standards.
  • Led team to ensure efficient service during peak hours.
  • Assisted in creating a welcoming environment for guests.
  • Implemented training sessions to enhance customer service skills.
  • Collaborated with management on initiatives.
  • Resolved customer complaints promptly and professionally.
  • Maintained cleanliness and organization
  • Performed customer service duties such as greeting customers, answering questions, and resolving complaints.
  • Resolved conflicts among team members through effective communication techniques.
  • Consistently met profitability goals using upselling techniques and limited-time promotional offers to boost sales volume.
  • Improved customer satisfaction ratings by executing program.
  • Collaborated with senior leadership to develop short-term and long-term goals for the business.
  • Conducted opening and closing duties to maintain smooth operations.
  • Monitored employee performance and provided guidance when needed.
  • Reviewed customer feedback to better understand service capabilities requiring immediate improvement.
  • Implemented processes and procedures to keep employees on task and maintain smooth workflow.

Crew Member

Chipotle Grill
Durham
06.2020 - Current
  • Provided excellent customer service during busy shifts.
  • Maintained cleanliness and organization of work areas.
  • Prepared food items according to established guidelines.
  • Operated kitchen equipment safely and efficiently.
  • Collaborated with team members to ensure smooth operations.
  • Assisted in training new crew members on procedures.
  • Handled cash transactions and processed payments accurately.

Crew Member

Bojangles' Famous Chicken 'n Biscuits
Raleigh
12.2022 - 12.2023
  • Provided excellent customer service during busy shifts.
  • Maintained cleanliness and organization of work areas.
  • Served food quickly for positive guest experiences.
  • Provided excellent customer service to maintain a positive atmosphere for guests.
  • Interacted pleasantly with guests to deliver quality customer service.

Education

High School Diploma -

Knightdale High School
Knightdale, NC
05-2023

Skills

  • delivery great quality customer service
  • keeping and organized area and being clean even during busy days
  • pay attention to detail and catch on really quick so I am a quick learner
  • always open to feedback and willing to learn
  • problem solving techniques
  • confident and dedicate myself to my job
  • always punctual and never miss out on work

Affiliations

  • love to watch videos on bettering myself as a person and also at things that i can need help on as a leader
  • working out
  • cleaning

Languages

English
Professional
spanish
Professional

Accomplishments

  • we were training new employees and two trainers did not show up so i took their team in and ensured everyone got the proper training. my group was the largest, of 14 people being trained and they all were motivated and equally learned the information and used it on the day of grand opening. everyone was amazed on how quickly and thoroughly they learned and looked up to me to lead the team including the field leaders and NRO

Certification

  • servsafe certification of management

Timeline

Service Leader

Chipotle Grill
07.2024 - Current

Crew Member

Bojangles' Famous Chicken 'n Biscuits
12.2022 - 12.2023

Crew Member

Chipotle Grill
06.2020 - Current

High School Diploma -

Knightdale High School

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