Sara Tribble
ELGIN
Summary
Dynamic professional with extensive experience at the US Department of the Treasury, excelling in customer service and team collaboration. Proven ability to enhance processes and improve response times, leveraging strong attention to detail and proficiency in Microsoft Office. Recognized for mentoring peers and driving continuous improvement in service delivery.
Professional Reviewer with strong analytical skills and keen eye for detail. Adept at providing insightful feedback and driving improvements. Collaborative team player focused on achieving results and adapting to evolving needs. Skilled in critical evaluation, written communication, and maintaining objectivity. Reliable and flexible, ensuring high standards in every review.
Overview
24
24
years of professional experience
Work History
Independent Administrative Reviewer
US Department of Treasury, Internal Revenue Service
08.2023 - 05.2025
- Reviewed and assessed quality of submitted materials for accuracy and completeness.
- Provided constructive feedback to enhance content clarity and effectiveness.
- Collaborated with team members to streamline review processes and improve turnaround times.
- Assisted in maintaining organization of documentation and tracking of review progress.
- Conducted thorough evaluations to ensure compliance with established guidelines and standards.
- Maintained strong attention to detail while reviewing numerous documents daily, ensuring consistent quality and accuracy.
Lead Contact Representative
US Department of the Treasury, Internal Revenue Service
10.2022 - 08.2023
- Facilitated customer inquiries, providing accurate information and resolving issues efficiently.
- Collaborated with cross-functional teams to enhance customer service processes and improve response times.
- Managed high-volume communication through various channels, ensuring timely follow-ups and support.
- Documented customer interactions in CRM system, maintaining detailed records for future reference.
- Trained new representatives on best practices for handling customer requests and inquiries effectively.
- Mentored junior contact representatives, providing guidance on best practices and techniques for successful customer engagement.
- Managed high call volumes, prioritizing tasks to provide timely assistance to customers.
- Maintained detailed records of customer interactions, ensuring accurate documentation and tracking of all requests.
Technical Advisor
US Department of Treasury, Internal Revenue Service
05.2022 - 10.2022
- Provided technical guidance to clients, ensuring optimal use of products and services.
- Analyzed client needs, recommending customized solutions to enhance performance and efficiency.
- Collaborated with cross-functional teams to resolve complex technical issues promptly.
- Developed and delivered training sessions for staff on system functionalities and best practices.
- Served as primary point of contact for escalated technical inquiries, ensuring timely resolution and follow-up.
- Mentored junior team members, fostering professional development opportunities aimed at enhancing skill sets and knowledge base.
- Served as a key liaison between clients and internal teams, facilitating clear communication on project requirements and deliverables.
- Communicated project status to stakeholders, authoring reports to provide up-to-date overviews of ongoing progress.
Lead Contact Representative
US Department of the Treasury, Internal Revenue Service
10.2021 - 05.2022
- Implemented feedback mechanisms to gather insights and drive continuous improvement in service delivery.
- Analyzed customer feedback to identify trends and recommend process adjustments for enhanced satisfaction.
- Reduced response times by implementing efficient call handling strategies that expedited issue resolution.
- Evaluated existing processes and systems, recommending improvements that increased efficiency within the department.
Customer Service Representative
US Department of the Treasury, Internal Revenue Service
05.2019 - 10.2021
- Resolved customer inquiries and complaints, ensuring high satisfaction rates.
- Assisted in training new team members on company policies and procedures.
- Collaborated with cross-functional teams to improve service delivery standards.
- Maintained accurate records of customer interactions and transactions.
- Adapted communication styles to effectively address diverse customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Tax Examiner Technician
US Department of the Treasury, Internal Revenue Service
04.2001 - 05.2019
- Analyzed tax returns for compliance with federal regulations and state laws.
- Identified discrepancies in taxpayer submissions, initiating necessary follow-up actions.
- Reviewed financial records to ensure accuracy and completeness of reported data.
- Collaborated with taxpayers to clarify tax obligations and resolve disputes effectively.
- Mentored junior examiners on best practices for thorough audits and assessments.
- Developed training materials to improve team understanding of regulatory changes.
- Ensured timely processing of returns through efficient workload management and attention to detail.
- Communicated with taxpayers in writing and by telephone.
- Managed high-volume caseloads, maintaining organization and prioritization to meet tight deadlines.
- Established solid relationships with taxpayers by addressing inquiries promptly while demonstrating knowledge of current tax laws.
- Resolved complex tax issues through diligent research and effective communication with taxpayers.
Education
GED -
Travis High School
Austin, TXSkills
- Attention to detail
- Adaptability and flexibility
- Microsoft office
- Team collaboration
- Customer service
- Email communication
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Telephone Service - Professionally assisted multiple taxpayers per day, providing information and service to ensure the taxpayer compliance.
Timeline
Independent Administrative Reviewer
US Department of Treasury, Internal Revenue Service
08.2023 - 05.2025
Lead Contact Representative
US Department of the Treasury, Internal Revenue Service
10.2022 - 08.2023
Technical Advisor
US Department of Treasury, Internal Revenue Service
05.2022 - 10.2022
Lead Contact Representative
US Department of the Treasury, Internal Revenue Service
10.2021 - 05.2022
Customer Service Representative
US Department of the Treasury, Internal Revenue Service
05.2019 - 10.2021
Tax Examiner Technician
US Department of the Treasury, Internal Revenue Service
04.2001 - 05.2019
GED -
Travis High School
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