Summary
Overview
Work History
Education
Skills
Timeline
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Sara Truelove

West Bend,WI

Summary

Detail-oriented Assistant Manager offers more than 18 year progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking and decision-making skills.

Overview

17
17
years of professional experience

Work History

Senior Assistant Manager

Heights Finance
West Bend, WI
11.2012 - 01.2024
  • Provided leadership and direction to staff, setting clear expectations and monitoring performance.
  • Ensured compliance with company policies and procedures related to operations, safety, and customer service.
  • Resolved customer complaints promptly while ensuring a positive shopping experience.
  • Coached team members on best practices for providing exceptional customer service.
  • Evaluated existing products, services offerings to determine if they met customer needs, expectations.
  • Collaborated with store manager to develop strategies for achieving sales and profit goals.

Branch Manager

Security Finance
West Bend, WI
11.2006 - 11.2012
  • Managed staff scheduling, hiring and training processes.
  • Reviewed loan applications to ensure accuracy and compliance with regulations.
  • Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
  • Monitored financial performance of the branch on a monthly basis.

Education

High School Diploma -

West Bend East
West Bend
06-1998

Skills

  • Staff Training and Development
  • Customer Relationship Management
  • Task Delegation
  • Customer Relations

Timeline

Senior Assistant Manager

Heights Finance
11.2012 - 01.2024

Branch Manager

Security Finance
11.2006 - 11.2012

High School Diploma -

West Bend East

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Sara Truelove