Sara Ulloa
Santa Ana,CA
Summary
Knowledgeable professional offering 20+ years of experience in quality control. Focused, detail-oriented and dedicated to continuous improvement and helping team produce top results. Highly-motivated with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Quality Assurance Specialist
Laguna Biscuit
Santa Ana, CA
06.2002 - 04.2022
- Consulted with management and personnel to educate on QA standards.
- Developed and maintained quality assurance protocols, processes and procedures.
- Coordinated activities with other departments related to product release decisions.
- Reviewed customer requirements and specifications to ensure products met standards.
- Collaborated with management to discuss effective plans for resolving major quality problems.
- Prepared reports to communicate results of quality inspection activities to management.
- Identified areas of improvement within the existing Quality Management System.
- Analyzed quality assurance data to identify trends and develop and implement corrective action plans.
- Analyzed data from inspection results for trends in order to recommend process improvements.
- Determined training needs of staff and organized training interventions to achieve quality standards.
- Conducted regular internal audits to identify non-conforming issues.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Monitored QA procedures for adherence by employees, notifying personnel of non-compliance issues.
- Assisted in developing training materials related to quality assurance topics.
- Used quality monitoring data management systems to compile and track performance at team and individual levels.
- Verified accuracy of product documentation such as labels, instructions, warnings.
- Collaborated with stakeholders to identify, investigate, and verify complex records and potential risk issues.
- Interpreted and evaluated test results against established criteria to determine compliance with applicable regulations and standards.
- Compared and analyzed actual to expected results and reported deviations for resolution.
- Inspected, removed and replaced malfunctioning equipment and tools to minimize workflow disruptions.
- Trained end-users on software and hardware functionality, best practices and protocol.
- Monitored production operations for conformance to established quality standards.
- Initiated change management practices that created new revenue streams and streamlined operational efficiencies.
- Learned new testing methods through continued education and research.
- Collaborated with cross-functional teams across the organization to ensure adherence to quality objectives.
- Extracted and organized metrics to monitor results for internal quality reports.
- Investigated customer complaints regarding quality issues and implemented corrective actions accordingly.
- Inspected and repaired products to meet project expectations.
- Ensured compliance with all relevant safety regulations during testing phases.
- Worked closely with suppliers to ensure that components met required specifications.
- Produced test scripts for new automated software testing rounds.
- Facilitated communication between various stakeholders throughout the development cycle.
- Coordinated and supported on-suite audits conducted by external providers.
- Fostered culture of analytical thinking and precision to diagnose quality issues.
- Worked with off-site teams to complete timely tests and facilitate smooth product releases.
- Performed root cause analysis of defects identified during testing cycles.
- Designed forms for documentation of testing procedures and results, identifying fields of measurement relevant to increasing production consistency.
- Identified quality problems and recommended solutions.
- Performed visual inspections of finished products.
- Analyzed issues and recommended corrective actions to improve final results.
- Trained employees in proper equipment use and product testing procedures.
Education
GED -
Bloom Trojans High School
Chicago Heights, IL06-1987
Skills
- Machinery Operation
- Finished Product Inspection
- Performance monitoring
- Materials Inspection
- Team Collaboration
- Data Analysis
- Issue Resolution
- Sampling
- Correction action planning
- Detail Oriented
- Regulatory Compliance
- Consulting
- Software testing
- Defect tracking
- Team Leadership
- Analytical Thinking
- Scripting Languages
- Performance Testing
- Quality Management Systems
- Manual Testing
- Testing efficiency
- Safety Procedures
- Risk Management
- Documentation And Reporting
- Test Planning
- Production Optimization
- File Management
- Decision-Making
- External Audits
- Standards Interpretation
- Communication proficiency
- Quality improvements
- Eglish /Spanish Fluency
- System Inspection
- Technical Documentation
- Quality Assurance
- Test results analysis
- Public Speaking
- Problem-solving skills
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Certification
- SQF
- HACCP
Accomplishments
- Certified by Quaker
- Certified by Marks (M&M)
Timeline
Quality Assurance Specialist
Laguna Biscuit
06.2002 - 04.2022
GED -
Bloom Trojans High School
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