Sara Unangst
Slatington,PA
Summary
Motivated candidate offering strong work ethic and positive attitude. Highly effective in fast-paced work environments, with superior communication skills.
Overview
20
20
years of professional experience
Work History
Phlebotomist
HNL
05.2022 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Organized daily work based on collection priority.
Mental Health Technician
Lehigh Valley Hospital And Health Network
11.2019 - 05.2022
- Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Developed and maintained positive relationships with clients to create safe and supportive environment.
- Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
- Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
- Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
Substitute Teacher
Fairbanks North Star Borough School District
11.2015 - 09.2016
- Maintained day-to-day classroom management and discipline to promote learning initiatives.
- Enhanced classroom management by implementing positive reinforcement strategies and maintaining clear expectations for behavior.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
- Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.
- Enforced school and class rules to maintain order in classroom.
- Implemented classroom management techniques to maintain positive learning environment.
Salon Manager
907 Organic Hair Care
01.2013 - 03.2015
- Controlled inventory by tracking expenses, purchases, and shelf stock.
- Managed cash flow, business transactions, banking, and accounting processes.
- Optimized work shifts, managed staff schedules, and ensured adequate coverage during peak hours to maintain exceptional customer service levels.
- Resolved customer concerns promptly and efficiently to maintain a strong reputation within the local community.
- Scheduled employees to maintain adequate coverage during business hours.
- Oversaw salon employee performance, facility cleanliness, and sales.
- Maintained general appointment calendar and set shift schedules.
- Managed financial aspects of the salon, including budgeting, payroll processing, and inventory management.
- Worked to continuously increase salon business through effective sales, service, and operations policies.
- Ensured compliance with health regulations through diligent inspection of salon facilities and adherence to safety guidelines.
Combat Medic (68W)
U.S Army
11.2003 - 11.2007
- Ensured the proper handling of sensitive medical information by adhering to strict privacy regulations and maintaining detailed patient records.
- Improved overall mission effectiveness by providing critical medical support during high-stress situations in various environments.
- Maintained operational readiness with thorough inventory management of medical supplies and equipment.
- Attended training classes to maintain certification licensure, keep abreast of new developments in field and maintain existing knowledge.
Education
Bachelor of Arts - Journalism
University of Arizona
Tucson, AZ05.2002
Skills
- Communication abilities
- Specimen Preparation
- Quality Control
- Paperwork Processing
- Recording data
- Quality control guidelines
- Attention to Detail
- Customer Service
- Decision-Making
- Scheduling Software
Languages
Spanish
Professional Working
Timeline
Phlebotomist
HNL
05.2022 - Current
Mental Health Technician
Lehigh Valley Hospital And Health Network
11.2019 - 05.2022
Substitute Teacher
Fairbanks North Star Borough School District
11.2015 - 09.2016
Salon Manager
907 Organic Hair Care
01.2013 - 03.2015
Combat Medic (68W)
U.S Army
11.2003 - 11.2007
Bachelor of Arts - Journalism
University of Arizona
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