Sara Urbani
Eureka,CA
Summary
Results-driven professional specializing in patient care excellence and compliance. Proven experience in supervising clinic operations, enhancing team productivity, and implementing best practices. Committed to delivering high-quality healthcare through effective leadership and operational efficiency.
Overview
17
17
years of professional experience
Work History
Supervisor Clinic Operations
Providence Medical Group - Cardiology
Eureka
03.2020 - Current
- Supervised daily operations in cardiology department, optimizing workflow to enhance patient care.
- Directed and managed team of 20+ employees, clarifying job duties to improve departmental performance.
- Coordinated staff schedules to optimize patient care while meeting departmental needs.
- Monitored compliance with healthcare regulations and quality standards, ensuring superior service delivery.
- Facilitated communication between cardiology staff and other medical departments for seamless collaboration.
- Trained new employees on protocols and best practices in cardiology services.
- Resolved patient inquiries and complaints promptly, enhancing overall patient experience.
- Monitored employee productivity, delivering constructive feedback and coaching for improvement.
Certified Medical Assistant
North Coast Surgical Specialists
Eureka, California
08.2014 - 02.2020
- Assisted physicians with patient examinations and medical procedures, ensuring high-quality care delivery.
- Managed patient records using electronic health record systems for accuracy and efficiency.
- Coordinated patient scheduling and follow-up appointments to optimize clinic operations.
- Conducted routine lab tests and collected specimens for timely analysis.
- Educated patients on treatment plans and preventive care measures to enhance health literacy.
- Maintained cleanliness in clinical environments to promote safety and hygiene standards.
- Supported front desk operations by handling phone calls and inquiries promptly.
- Collaborated with healthcare team members to enhance overall patient care effectiveness.
Medical Receptionist
Redwood Family Practice
Eureka
05.2012 - 08.2014
- Greeted patients warmly, managing front desk operations efficiently.
- Scheduled appointments using electronic medical record systems.
- Verified patient insurance information and collected co-pays.
- Assisted healthcare providers with patient check-in and documentation.
- Maintained a clean and organized reception area for optimal experience.
- Coordinated referrals to specialists, ensuring timely follow-up communications.
- Responded to patient inquiries professionally via phone and in person.
- Handled medical records requests in compliance with privacy regulations.
Medical Records Clerk
Eureka Internal Medicine
Eureka, CA
06.2009 - 05.2012
- Maintained accurate patient records in compliance with healthcare regulations.
- Processed incoming medical records requests securely and efficiently.
- Updated electronic health record systems with current patient information.
- Organized patient charts and documents, enhancing accessibility for healthcare providers.
- Ensured confidentiality and security of sensitive medical information.
- Trained new staff on medical record protocols and software usage.
- Coordinated with insurance companies to ensure timely verification and resolution of billing inquiries.
- Streamlined document management processes, improving collaboration with clinical staff.
Education
High School Diploma -
Eureka High School
Eureka, CA06-2005
Skills
- Healthcare compliance
- Project management
- Operations management expertise
- Team management and coordination
- Staff management
- Employee training
- Process improvement
- Safety protocol adherence
- Customer service excellence
- Effective communication skills
- Conflict resolution
- Time management
- Adaptability to change
- Coaching practices
- Problem solving
- Public speaking
- Department organization skills
Timeline
Supervisor Clinic Operations
Providence Medical Group - Cardiology
03.2020 - Current
Certified Medical Assistant
North Coast Surgical Specialists
08.2014 - 02.2020
Medical Receptionist
Redwood Family Practice
05.2012 - 08.2014
Medical Records Clerk
Eureka Internal Medicine
06.2009 - 05.2012
High School Diploma -
Eureka High School