Sara Uribe
Homestead,FL
Summary
Diligent with solid background in managing client relationships and ensuring customer satisfaction. Proven track record of driving revenue growth through strategic account management and cross-functional collaboration. Demonstrated ability to analyze client needs and deliver tailored solutions, enhancing both client retention and business outcomes.
Experienced with client relationship management, enhancing customer satisfaction through personalized service and strategic account planning. Utilizes negotiation and conflict resolution skills to maintain and renew client contracts, ensuring alignment with business objectives. Track record of leveraging analytical insights to drive client retention and business development.
Overview
15
15
years of professional experience
Work History
Account Manager /Customer Service Team Lead
SEKO WORLDWIDE
05.2013 - Current
- Arranged and Coordinated ALL domestic shipment from A to Z.
- Developed strong relationship with top costumers.
- Negotiated with various freight forwarder for all shipments, inland and international.
- Worked extremely close with my sales team, developing and integrate new clients.
- Achieved annually revenue and exceeded company’s goal.
- Monitored clients accounts analyzing income and outgoing shipments.
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Actively participated in networking events within the industry, expanding professional connections and generating leads.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Provided comprehensive reporting on account performance, enabling clients to make data-driven decisions about future investments.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Streamlined internal processes for better efficiency in account management tasks.
- Improved overall team productivity by implementing best practices in organization and time management.
- Developed customized account plans for clients to help them achieve their business goals.
- Assisted in the development of training materials for new hires, ensuring smooth onboarding process.
- Enhanced team performance with regular training sessions on product knowledge and customer service excellence.
- Developed targeted presentations for key accounts, effectively communicating value proposition and securing commitments.
- Increased upsell opportunities with strategic account reviews, identifying and addressing client needs.
- Optimized account allocation among team members to ensure balanced workload and focus on high-priority clients.
- Conducted quarterly business reviews with major accounts to assess satisfaction and identify areas for improvement.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
- Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Enhanced client engagement through regular newsletters and updates on product developments and industry news.
- Achieved recognition for outstanding client service, contributing to team's reputation for excellence.
- Spearheaded coordination of cross-functional teams for delivering customized solutions that met client needs.
- Monitored market trends to advise clients on potential impacts to their business, positioning as trusted advisor.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Kept detailed records of daily activities through online customer database.
- Maintained current knowledge of evolving changes in marketplace.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Promoted to team lead of customer service for displaying outstanding enthusiasm and remaining calm in extremely trying situations.
- Enhanced team productivity by providing ongoing training and coaching to Customer Service Representatives.
- Increased first call resolution rates by developing comprehensive troubleshooting guides for representatives'' use.
- Collaborated with cross-functional teams to develop new strategies for improving the overall customer experience.
- Implemented feedback tracking system to identify areas of improvement and adjust team strategies accordingly.
- Reduced average handle time through effective communication training and improved knowledge of products/services offered.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Trained newly hired sales team in upselling techniques.
- Mentored new sales associates to contribute to store's positive culture.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
Life Insurance Agent
American Income Life Insurance Company
11.2024 - 02.2025
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within the life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Developed comprehensive financial plans for clients, ensuring proper coverage and security for their families.
- Cultivated customer relationships to provide customized life insurance solutions tailored to individual needs.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on the importance of life insurance, resulting in increased policy awareness and sales conversions.
- Provided exceptional customer service by addressing concerns promptly and maintaining open lines of communication.
- Explained advantages, features, and disadvantages of various policies to promote sale of plans, boosting overall sales [Number]%.
- Delivered informative presentations to potential clients about the benefits of life insurance policies, generating interest and driving sales growth.
- Retained up-to-date industry knowledge for accurate, well-informed customer interactions.
- Conducted thorough risk assessments on potential clients, accurately determining appropriate policy rates and terms.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
- Provided coverage option information to assist clients in protecting assets.
- Increased sales of life insurance products through tactical customer outreach.
- Established trust with prospective customers by providing accurate information about available policies and transparent pricing structures.
Teacher
MICHAEL ANN RUSSELL JEWISH COMMUNITY CENTER
01.2010 - 01.2013
- Work and lead a group of 25-30 elementary school children.
- Ensure the safety of the children taking them through a schedule of activities.
- Perform a variety of tasks, such as overseeing play, feeding, and organizing activities.
- Provided individualized support for struggling learners, fostering a growth mindset and boosting confidence in their abilities.
- Participated in professional development opportunities to stay current on educational best practices and improve teaching effectiveness.
- Improved reading comprehension skills by implementing guided reading groups and literature circles.
- Organized engaging field trips that reinforced curriculum concepts and broadened student perspectives on various topics.
- Implemented classroom management strategies that maintained a structured yet nurturing environment conducive to learning.
- Led after-school tutoring sessions aimed at reinforcing academic concepts and helping students achieve their full potential.
- Served as a mentor for new teachers, providing guidance on effective lesson planning, assessment strategies, and classroom management techniques.
- Promoted social-emotional learning by incorporating character education lessons into daily routines and discussions.
- Collaborated with colleagues to develop cross-curricular projects, enriching the overall learning experience for students.
- Designed differentiated instruction techniques to accommodate diverse learning styles and ensure all students were engaged.
- Incorporated project-based learning methods, enhancing critical thinking skills and promoting collaboration among classmates.
- Provided warm, supportive environment for developing academic, social, and emotional growth.
- Met with parents to review Individualized Education Plans for at-risk students.
- Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.
- Taught core subjects of math, science, technology, and history.
Education
Associate of Science - Primary Education, Supply Chain Management
Broward College
Pembroke Pines, FL01-2016
High School - undefined
Dr. Michael M. Krop Senior High School
Miami, Florida01.2010
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Relationship building
- Strategic planning
- Customer relationships
- Goal oriented
- Relationship building and management
- Sales development
- Account oversight
- Client relationship building
- Issue resolution
- Networking skills
- Team Training
- Account development
- Goals and performance
- Project management
- Client rapport
- Documentation and reporting
- Customer relationship management (CRM)
- Strategic account planning
- Upselling
- Sales reporting
- Contract negotiation
- Operations
- Account servicing
- Revenue generation
- Marketing
- Client development
- CRM software
- New account creation
- Cross-functional collaboration
- Territory management
- Revenue growth
- Customer needs assessment
- Business development
- Business development and planning
- Account servicing skills
- Client meetings
- CRM proficiency
- Business needs assessment
- Client acquisition
- Report writing
- Overcoming objections
- Order management
- Vendor relations
- Data-driven decision making
- Staff management
- CRM systems
- Performance tracking
- Sales expertise
- Business process optimization
- Sales analysis
- Vendor management
- Schedule management
- Lead development
- Brand management
- Employee mentoring
- Lead prospecting
- Customer rapport
- Converting leads
- Administrative oversight
- Opportunities identification
- Order processing
- Compliance requirements
- Goal setting
- Persuasive negotiations
- Sales meetings and orientations
- Coordinating documents
- Product training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Life Insurance Agent
American Income Life Insurance Company
11.2024 - 02.2025
Account Manager /Customer Service Team Lead
SEKO WORLDWIDE
05.2013 - Current
Teacher
MICHAEL ANN RUSSELL JEWISH COMMUNITY CENTER
01.2010 - 01.2013
High School - undefined
Dr. Michael M. Krop Senior High School
Associate of Science - Primary Education, Supply Chain Management
Broward College
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