Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative

Sara Vaigafa

Cedar City,UT

Summary

Customer service-oriented professional with 6+ years of healthcare industry experience. Able to coordinate workflows and communicate effectively with co-workers, patients, and staff. Follows policies, procedures, and guidelines to ensure quality. Maintains and safeguards patient privacy and confidentiality. Academic Honors: Ultimate Medical Academy Honor Roll. Awards: Kolob Regional Care Center and Rehabilitation Employee of the Month / Resident's Choice Award. Team player who performs at high levels of productivity in fast-paced environments without missing a deadline. Manages time and priorities in multitasking environments. Microsoft Office Applications - MS Excel, MS Word, MS PowerPoint, MS Outlook; Typing Speed: 45 WPM

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Alorica
02.2022 - 04.2023
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.

Healthcare Customer Service Representative

Firstsource Health Plans And Healthcare Service
01.2021 - 02.2022
  • Entered patient demographic and insurance data into an electronic medical record system.
  • Handled customer service inquiries via telephone, and through email.
  • Resolved billing inquiries and disputes in a timely manner.
  • Filed and maintained patient records in accordance with HIPAA regulations.
  • Verified insurance eligibility and coverage for patients.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.

Education

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater
Clearwater, FL
06.2020

Skills

  • Time Management and Prioritization
  • Organizational Improvements
  • Appointment Scheduling
  • Insurance Verification Interpersonal
  • Professional Communications
  • Medical Office Procedures
  • Management Systems
  • Leadership & Management
  • Medical Terminology Anatomy & Physiology Insurance Billing Process
  • HIPAA Compliance
  • Charting
  • Filing

Timeline

Customer Service Representative

Alorica
02.2022 - 04.2023

Healthcare Customer Service Representative

Firstsource Health Plans And Healthcare Service
01.2021 - 02.2022

Associate of Science - Healthcare Management

Ultimate Medical Academy - Clearwater
Sara Vaigafa