Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Sara VandeKraats

Pella

Summary

Dynamic Store Manager with a proven track record at SUBWAY® Restaurants, excelling in inventory management and team leadership. Expert in training staff to enhance customer service and operational efficiency. Recognized for implementing effective scheduling strategies that improved service delivery and reduced labor costs. Committed to fostering a high-performance work environment.

Overview

11
11
years of professional experience

Work History

Store Manager

SUBWAY®Restaurants
Pella
10.2021 - Current
  • Managed daily operations to ensure efficient store performance.
  • Trained and supervised staff on food safety and customer service standards.
  • Maintained cleanliness and organization of the store environment.
  • Developed staff schedules to optimize labor costs and service efficiency.
  • Recruited, trained and supervised new employees.
  • Conducted daily store operations, including opening and closing procedures and cash handling.
  • Managed inventory tracking and physical inventory counts to minimize loss.

Customer Service Coordinator

Pella Corporation
Pella
07.2018 - 10.2021
  • Coordinated customer service operations to enhance user satisfaction and support.
  • Managed inquiries through phone, email, and chat channels effectively.
  • Assisted in resolving escalated customer complaints promptly and professionally.
  • Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
  • Consulted with customers regarding needs and addressed concerns.
  • Maintained accurate records of customer interactions and transactions.

Kitchen Manager

Hy-Vee
Pella
02.2014 - 07.2018
  • Supervised daily kitchen operations and staff performance.
  • Managed food inventory and ensured proper stock levels.
  • Maintained cleanliness and organization in kitchen areas.
  • Trained new kitchen staff on proper food handling techniques and safety regulations.
  • Motivated kitchen staff by establishing goals to increase productivity and quality.

Education

High School Diploma -

Pella High School
Pella
05-2005

Skills

  • Inventory management
  • Staff training
  • Cash handling
  • Food safety compliance
  • Visual merchandising
  • Customer relationship management
  • Problem solving
  • Store opening and closing procedures
  • POS systems
  • Training and mentoring
  • Shift scheduling
  • Bank and safe deposits
  • Team leadership
  • Recruitment and hiring

References

References available upon request.

Timeline

Store Manager

SUBWAY®Restaurants
10.2021 - Current

Customer Service Coordinator

Pella Corporation
07.2018 - 10.2021

Kitchen Manager

Hy-Vee
02.2014 - 07.2018

High School Diploma -

Pella High School

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