Sara VanEffen
Lakeview,MI
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
18
18
years of professional experience
Work History
Manager of Operations
VanEffen Holding's LLC
Shepherd, MI
01.2012 - Current
- Developed and implemented operational policies and procedures to ensure efficient business operations.
- Created and managed budgets for operational departments and monitored progress against goals.
- Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
- Analyzed data to identify trends in customer service issues, financials, staffing needs., to make informed decisions regarding operations.
- Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
- Negotiated contracts with vendors for services necessary for daily operations.
- Implemented systems for tracking operational performance metrics.
- Oversaw inventory management activities including ordering supplies as needed.
- Investigated customer complaints related to product and service quality or delivery issues.
- Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
- Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
- Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
- Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
- Prepared reports summarizing operational results against established goals and objectives.
- Monitored team progress towards achieving milestones set forth in project plans.
- Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
- Hired and onboarded team members to meet immediate and expected demand.
- Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
- Reviewed production costs and product quality and modified inventory control programs to maintain and enhance annual business plan.
- Established and maintained positive working relationships with community organizations, acting as corporate representative at meetings and events.
- Created company handbook to document corporate policies and procedures.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Prepared staff work schedules and assigned team members to specific duties.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Implemented successful business strategies to increase revenue and target new markets.
- Monitored progress by establishing plans, budgets and measuring results.
Manager
Approved Cash Advance
St. Johns, MI
06.2006 - 07.2012
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Coached, mentored and trained team members in order to improve their job performance.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Established processes to ensure efficient workflow throughout the organization.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Maintained adequate staffing to meet objectives within budget.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Handled money according to company policy.
- Counted and balanced cash drawer at the beginning and end of shift.
- Processed customer payments by cash or credit card accurately and efficiently.
- Maintained records of all financial transactions for audit purposes.
- Performed daily deposits in accordance with bank policies and procedures.
- Verified all transactions were accurate, signed off on documents, and recorded discrepancies.
- Trained new employees in policies and procedures.
- Reported any suspicious activity related to monetary transactions immediately.
- Adhered to safety protocols while transporting large amounts of money from one location to another.
- Resolved any discrepancies between the cash register total and actual money received quickly.
- Cross-checked computerized registers against physical currency periodically.
- Conducted weekly audits of cash drawers to verify accuracy of funds.
- Followed up on outstanding payments due from customers promptly.
- Avoided discrepancies by accounting for funds and items.
- Ensured compliance with established internal control procedures relating to cash handling activities.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
St. Johns High School
Saint Johns, MI06-2000
Some College (No Degree) - Accounting
Kaplan University
Davenport, IASkills
- Inventory Management
- Labor Relations
- Production
- P&L Management
- Performance monitoring
- Business Planning
- Financial Management
- Marketing
- Customer Service
- Health and safety compliance
- Schedule Management
- Microsoft Office Suite expert
- Negotiation
- High-pressure environments
- Team Leadership
- Goal Setting
- Staff Management
- Reliability
- Effective Communication
- Attention to Detail
- Windows 95/98/2000/XP/XP Pro/NT
- Organizational Skills
- Multitasking
- Active Listening
- Time Management
Affiliations
- I am currently a very active member of our PTO (Parent Teacher Organization) in our local Elementary. I have taken on the tasks of being the Chair of the boys yearly dance.. This includes all of the planning, organizing of volunteers, working within a budget, hiring musician, photographer, purchase all decorations and supplies, and purchase food for roughly 400 people.
Timeline
Manager of Operations
VanEffen Holding's LLC
01.2012 - Current
Manager
Approved Cash Advance
06.2006 - 07.2012
High School Diploma -
St. Johns High School
Some College (No Degree) - Accounting
Kaplan University
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