Summary
Overview
Work History
Education
Skills
Timeline
AdministrativeAssistant

Sara Van Heukelum

St. Petersburg,FL

Summary

Proven expertise in maintaining high standards of cleanliness and customer satisfaction, honed at Pro Housing and Jimmy B's Beach Bar. Skilled in advanced cleaning techniques and teamwork, we significantly enhanced guest experiences through meticulous attention to detail and efficient service.

Overview

11
11
years of professional experience

Work History

Housekeeper

Pro Housing
05.2023 - 10.2024
  • Including drive time, can problem solve in less than an hour.
  • Able to time manage two full cleans in 8 hours.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Changed bed linens and collected soiled linens for cleaning.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.

Housekeeping Cleaner

Two Maids & A Mop
08.2022 - 05.2023
  • Affectively finish a routine clean in an hour.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Returned emptied garbage receptacles to proper locations.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.
  • Adhered to professional house cleaning checklist.
  • Changed bed linens and collected soiled linens for cleaning.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Contributed to positive guest experiences with meticulous attention to detail when sanitizing bathrooms, making beds, and restocking amenities.
  • Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
  • Enhanced guest satisfaction by maintaining a clean and welcoming environment in all areas of the property.

Server

Sloppy Joe's
01.2019 - 11.2020
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.

Barback

MacNasty's Sports Bar & Grill
08.2016 - 01.2019
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Refined multitasking abilities under high-pressure situations during peak business hours, contributing to seamless operation flow.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
  • Improved customer satisfaction by efficiently stocking and organizing bar supplies and maintaining a clean workspace.
  • Delivered food to customers at bar and tables.
  • Greeted customers and provided friendly, knowledgeable service.
  • Enhanced customer experience by engaging with patrons in a friendly and personable manner while assisting bartenders.

Bartender

Jimmy B's Beach Bar
02.2014 - 08.2017
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Regularly cleaned and sanitized bar area, beer lockers, refrigeration and storage areas.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.

Education

Associate of Arts - Business Administration

Bryan University
Tempe, AZ
03-2023

Skills

  • Attention to detail
  • Critical thinking
  • Creativity
  • Computer literacy
  • Time Management skills
  • Adaptability
  • Problem solving skills
  • Leadership skills
  • Multi-Tasking with high volume
  • Organizational skills
  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Cleaning techniques

Timeline

Housekeeper

Pro Housing
05.2023 - 10.2024

Housekeeping Cleaner

Two Maids & A Mop
08.2022 - 05.2023

Server

Sloppy Joe's
01.2019 - 11.2020

Barback

MacNasty's Sports Bar & Grill
08.2016 - 01.2019

Bartender

Jimmy B's Beach Bar
02.2014 - 08.2017

Associate of Arts - Business Administration

Bryan University

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Sara Van Heukelum