Sara Vanzandt
Georgetown,Tx
Overview
10
10
years of professional experience
Work History
Provider Services for Horizon Blue NJ Medicaid and D-SNP programs
Results CX
Martinsville
05.2025 - Current
- Insurance verification
- Emevs
- Facets
- Knowledge of Availity
- Authorization procedures and relatable information
- Claims information; timely filing, review, adjustments, appeals, and all claims related information
- HIPPA compliant at all times
- Document the call with all the information exchanged during the call.
- Routing tickets to correct department if necessary
- Time management
- Knowledge of the Medicaid and Medicare programs and concierge programs that go along with these state and federally run medical programs.
Caregiver
Private Duty Care
Weatherford, TX
11.2023 - 05.2025
- Promote a safe, clean, and organized environment.
- Provide personal care assistance to residents – personal hygiene, feeding, and mobility.
- Provide mental and emotional stimulation through facilitation of engaging activities.
- Observe, report, and document resident conditions and activities.
- Comply with policies and procedures and abide by HIPAA guidelines to protect privacy.
Home Health Aide
Girling Homehealth
Brownwood, TX
08.2022 - 11.2023
- Assisted with activities of daily living – mobility, personal hygiene, and feeding.
- Documented services provided on phone app, patient condition, and changes in patient behavior.
- Kept the household clean and organized, ran errands, and prepared and served meals.
- Provided in-home personal care services, and maintained a safe, secure, and healthy environment.
- Respected and safeguarded patient’s privacy.
Caregiver
Mercy House
Temple, TX
10.2021 - 02.2022
- Assisted with activities of daily living – personal hygiene, mobility, and feeding.
- Communicated and interacted effectively and tactfully with patients, visitors, families, peers, and supervisory staff.
- Documented and reported observations of patient behavior, complaints, and physical symptoms via paperwork.
- Maintained confidentiality standards of protected health information in accordance with HIPAA guidelines.
Collections Specialist / Customer Service – Remote Call Center
Tru Green
Weatherford, TX
03.2020 - 09.2021
- Resolved delinquent accounts while providing quality customer service on inbound and outbound calls.
- Made arrangements with customers to pay the balance in full or set up payment plans.
- Deescalated customer conflicts while maintaining professionalism and strong customer service.
- Complied with Fair Debt Collection Practices Act (FDCPA) provisions and state collection laws.
- Documented collection activity in database in a concise and accurate manner.
- Safeguarded private and confidential information.
Store Manager / Customer Service – Retail
Circle K
Weatherford, TX
06.2017 - 12.2019
- Led team during each shift, supervised, hired, and trained team members, and reinforced safe working procedures.
- Managed inbound and outbound calls, created schedules, processed payroll, prepared bank deposits, completed end of day paperwork, counted inventory, and ordered supplies.
- Operated the cash register, processed transactions, scanned merchandise, and accepted payments.
- Maintained a customer focused, team oriented environment by building effective relationships and providing guidance and support to employees.
- Enforced policies and procedures, identified problems, initiated corrective action, and maintained quality standards.
Store Manager / Customer Service – Retail
CEFCO Convenience Store
Jarrell, TX
12.2015 - 05.2017
- Supervised team members, created schedules, hired and trained new employees, and delegated tasks.
- Handled inbound and outbound calls, processed payroll, prepared bank deposits, took inventory, ordered supplies, completed paperwork, and ensured adherence to policies and procedures.
- Offering fast and friendly service, operated a cash register, scanned merchandise, accepted payments, and maintained the overall appearance and cleanliness of the work area.
- Built relationships and stayed attentive to employees by motivating them to succeed and improve.
- Addressed issues in a professional manner and resolved staff and customer service problems.
Timeline
Provider Services for Horizon Blue NJ Medicaid and D-SNP programs
Results CX
05.2025 - Current
Caregiver
Private Duty Care
11.2023 - 05.2025
Home Health Aide
Girling Homehealth
08.2022 - 11.2023
Caregiver
Mercy House
10.2021 - 02.2022
Collections Specialist / Customer Service – Remote Call Center
Tru Green
03.2020 - 09.2021
Store Manager / Customer Service – Retail
Circle K
06.2017 - 12.2019
Store Manager / Customer Service – Retail
CEFCO Convenience Store
12.2015 - 05.2017
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