Sara Varney
Lenore,WV
Summary
Proven track record in financial management and customer service excellence, demonstrated at First National Bank. Expert in cash handling and transaction processing, coupled with a strong ability to foster customer relationships. Enhanced client retention through professionalism and empathy, significantly contributing to organizational goals. Skilled in mentoring staff and ensuring regulatory compliance.
Overview
5
5
years of professional experience
Work History
Admission Clerk
Williamson Memorial Hospital
08.2024 - Current
- Confirmed all insurance benefits met standards of admissions as dictated by policy.
- Assisted in patient admission process based on federal and state laws.
- Interviewed patients or representatives to obtain and verify medical history prior to being seen by medical professionals.
- Reduced wait times for applicants by expediting the review process through effective multitasking and time management skills.
- Streamlined the admissions process by efficiently managing and organizing application materials.
- Actively participated in staff meetings which led to improved communication among team members.
- Greeted patients warmly to increase comfort and create rapport.
Officer Manager
HR Block
01.2020 - Current
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Enhanced communication between team members by organizing regular meetings and fostering open dialogue.
- Developed and implemented strategic plans to meet organizational goals, ensuring alignment with company objectives.
Bank Teller
First National Bank
05.2024 - 07.2024
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
Education
Associate of Arts - Education
Southern WV Community And Technical College
Williamson05.2024
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Cash counting
- Customer relationship development
- Patience and Empathy
- Transaction Processing
Timeline
Admission Clerk
Williamson Memorial Hospital
08.2024 - Current
Bank Teller
First National Bank
05.2024 - 07.2024
Officer Manager
HR Block
01.2020 - Current
Associate of Arts - Education
Southern WV Community And Technical College
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