Sara Vaughn
Reno,NV
Summary
Reliable Housekeeper/cleaner dedicated to maintaining cleanliness and upkeep for facilities and rooms. Skillful in quickly preparing rooms for guests, overseeing laundry and monitoring grounds for general repairs. Positive and energetic professional comfortable working with minimal supervision. Organized possessing in-depth knowledge of various cleaning methods. Hands-on experience in operating housekeeping equipment. Bringing background in thoroughly cleaning large properties, office buildings and municipal buildings
Overview
26
26
years of professional experience
Work History
Owner, Housekeeper
Sara's Cleaning Service
2007.01 - Current
- Managed day-to-day business operations.
- Disinfected and mopped kitchen, bathrooms and all common areas to keep facilities sanitary and clean.
- Created spotless surfaces by dusting, sweeping, vacuuming and mopping.
- Assessed damaged materials and notified maintenance personnel of needed repairs.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of business, including budgeting, financial reporting, and tax preparation.
Office Manager
House Of Granite
2003.01 - 2006.09
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Managed all office operations while scheduling appointments for clients.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
Reservation Agent
Air Kauai Helicopter Tours
1998.03 - 2001.12
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Managed online booking inquiries and assisted guests with questions throughout entire booking cycle.
- Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.
- Resolved various issues and discrepancies for customers.
Education
High School Diploma -
Kapaa High School
Kapaa, HI05.1997
Skills
- Vacation Rental and Residential Professional Cleaning
- Attention to Detail and Organization
- Deep cleaning expertise
- Verbal and written communication
- Guest Service and Support
- Hard working
- Team player
- Hospitality background
Timeline
Owner, Housekeeper
Sara's Cleaning Service
2007.01 - Current
Office Manager
House Of Granite
2003.01 - 2006.09
Reservation Agent
Air Kauai Helicopter Tours
1998.03 - 2001.12
High School Diploma -
Kapaa High School
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