Sara Ventura
Summary
Operations professional dedicated to optimizing organizational processes and achieving strategic goals. Extensive experience in streamlining operations and implementing best practices. Known for fostering collaborative team environments and adapting to dynamic business needs. Expertise in strategic planning and resource management.
Overview
18
18
years of professional experience
Work History
AM Operations Director
Ejlee LLC (Chick-Fil-A)
12.2021 - 02.2025
- Managing operations and people, training new staff and new leaders, raising goals, and redesigning work dynamics to achieve sales and productivity goals
- Develop decision-making skills, hire staff, inventory control, payroll, scheduling, store growth objectives, manage income statements, and increase monthly profits
- During this time, I developed leadership and team management skills, working under pressure and in a busy environment
- I managed staff positioning and controlled cash and daily deposits, inventory control, and productivity
- Ability to work in both field and office environments, income and expense control, general accounting and customer service, ability to resolve conflicts and find solutions with own initiative
- Reviewed financial and operational reports on regular basis to make effective decisions.
- Led, supervised and provided strategic direction for workforce of 20 employees.
- Initiated change management strategies that effectively addressed employee concerns while driving forward organizational transformation efforts.
- Mentored staff members, providing guidance and support that led to enhanced professional development and increased job satisfaction.
Store Manager
Mcdonald's
01.2020 - 06.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Hiring, training and mentoring new staff members.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Team Member and Shift Manager
Mcdonald's
10.2011 - 12.2019
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Executive Professional Assistant
AD Empresarial (El Salvador)
04.2007 - 08.2011
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
- Maintained strict confidentiality of sensitive financial data, protecting company integrity and privacy rights of individuals involved.
- Reduced errors in account reconciliation through meticulous attention to detail and thorough review of transactions.
Education
Contemporary Business Administration - Associate of Applied Science-Transfer Degree
Renton Technical College
Renton, WA06-2025
High School equivalency -
Renton Technical College
Renton, WA01.2023
Skills
- Adaptable Learning Ability
- Achieving Sales Targets
- Customer Engagement
- Effective Communication
- Active Listening
- Financial Cash Management
- Consistently Surpassing Sales Goals
- Rapid Learning Agility
- Versatile Scheduling
- Customer Engagement
- Accurate money handling
- Deposit Processing Procedures
- Goal Setting Expertise
- Critical Decision Maker
- Skilled in Microsoft Office Applications
- Team leadership
- Bilingual in Spanish
- Standard operating procedures
- Staff training and development
- Safety management
- Facilities management
- Coordinating schedules
- Overseeing training
- Production planning
- Active listening
- Problem resolution
- Relationship building
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
AM Operations Director
Ejlee LLC (Chick-Fil-A)
12.2021 - 02.2025
Store Manager
Mcdonald's
01.2020 - 06.2021
Team Member and Shift Manager
Mcdonald's
10.2011 - 12.2019
Executive Professional Assistant
AD Empresarial (El Salvador)
04.2007 - 08.2011
Contemporary Business Administration - Associate of Applied Science-Transfer Degree
Renton Technical College
High School equivalency -
Renton Technical College
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