Summary
Overview
Work History
Education
Skills
References
Timeline
Manager
Sara Villarreal

Sara Villarreal

Houston

Summary

Seasoned Manager with broad experience in both team leadership and project delivery. Possess strong strategic planning abilities, coupled with the capability to coordinate operational initiatives for maximum efficiency. Proven track record of driving process improvements, enhancing productivity, and implementing innovative solutions. Skilled in building strong relationships across all levels of an organization to achieve business goals.

Overview

11
11
years of professional experience

Work History

Manager

Hand and Stone Massage and Facial Spa
Houston
04.2014 - 07.2023
  • Supervised daily operations and maintained high service standards in a spa environment.
  • Managed staff schedules to ensure optimal coverage and efficiency during peak hours.
  • Trained team members on customer service protocols and spa treatment procedures.
  • Coordinated inventory management, ensuring adequate supplies for services offered.
  • Implemented operational policies to enhance workflow and client satisfaction.
  • Oversaw client booking system, optimizing appointment scheduling for maximum utilization.
  • Assisted in marketing initiatives to promote spa services and special offers effectively.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Ensured compliance with all applicable laws, regulations, industry standards.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.

Staff Accountant

Construction EcoServices
Houston
07.2020 - 02.2021
  • Managed accounts payable and receivable transactions efficiently.
  • Reconciled bank statements with accounting records consistently.
  • Prepared monthly account reconciliations for bank accounts, credit cards, and other balance sheet accounts.
  • Managed accounts receivable activities such as invoicing customers, applying payments received, monitoring customer balances.
  • Participated in special projects as needed.

Wealth Consulting Assistant

Independent Wealth Consultants
Edinburg
03.2012 - 05.2013
  • Assisted financial advisors in preparing client presentations and reports.
  • Coordinated client meetings and scheduled follow-up appointments efficiently.
  • Supported team in developing marketing materials and promotional content.
  • Managed client correspondence, ensuring timely responses to inquiries.

Education

Bachelor of Science - Accounting

Bowling Green State University
Bowling Green, OH
12-2008

MBA - Accounting

University of Houston
Victoria, TX

Skills

  • Staff management
  • Customer service
  • Client relations
  • Problem solving
  • Effective communication
  • Team building
  • Coaching and mentoring
  • Cross-functional teamwork
  • Policy and procedure development
  • Inventory management
  • Marketing strategy
  • Verbal and written communication
  • Conflict resolution
  • Operations management
  • Accounts reconciliation
  • Bank reconciliation
  • QuickBooks usage
  • Invoice processing
  • Attention to detail
  • Microsoft Excel expertise
  • General ledger entries
  • Bookkeeping

References

References available upon request.

Timeline

Staff Accountant

Construction EcoServices
07.2020 - 02.2021

Manager

Hand and Stone Massage and Facial Spa
04.2014 - 07.2023

Wealth Consulting Assistant

Independent Wealth Consultants
03.2012 - 05.2013

Bachelor of Science - Accounting

Bowling Green State University

MBA - Accounting

University of Houston

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