Sara Vineyard
Euless,TX
Summary
Seasoned supervisor in office and administrative support with a solid background in overseeing daily operations and enhancing workflow efficiency. Skilled in team leadership, process optimization, and conflict resolution, ensuring smooth operational flow and staff productivity. Demonstrated ability to implement effective policies that significantly improve organizational procedures. Committed to fostering professional growth within teams while maintaining high levels of accuracy and compliance.
Overview
10
10
years of professional experience
Work History
Scheduling Coordinator
Texas Eye and Laser Center
Hurst, TX
06.2024 - Current
- Provided guidance, training, coaching and mentoring to call center team members.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
- Provided accurate information regarding products and services while upselling additional products when appropriate.
- Maintained records of customer interactions, transactions, comments, and complaints.
- Utilized knowledge base to answer inquiries from customers quickly and effectively.
- Performed follow-up calls as necessary to ensure satisfactory resolution of customer inquiries.
- Monitored call queues in order to prioritize incoming calls by urgency or importance level.
Assistant Manager
Freddy's Frozen Custard & Steakburgers
Burleson, US
08.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Conducted regular performance reviews for employees to identify areas of improvement.
- Coordinated with other departments to ensure smooth flow of operations.
- Developed a system for tracking inventory and ordering supplies as needed.
- Monitored employee attendance records, timekeeping, and payroll information.
- Managed customer service inquiries and complaints in a timely manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Communicated regularly with customers to gain insights into their needs.
- Created reports on sales trends, inventory levels, and financial data.
- Supervised daily operations including scheduling shifts, assigning duties.
Front Desk Receptionist
Lifetime Vision Source
Auburn, US
01.2022 - 05.2022
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Processed payments from customers using a variety of payment methods including credit cards, checks and money orders.
- Verified identity documents for new customers before opening accounts in accordance with company policies.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
Accountant
Parks Coffee
Carrollton, US
01.2021 - 05.2021
- Managed financial records and prepared accurate accounting reports
- Reached out to customers
- Enhanced efficiency of ach payment operations
- Reviewed invoices for accuracy and completeness prior to payment processing.
- Performed general ledger reconciliations on a timely basis.
General Manager
Andy's Frozen Custard
Frisco, US
09.2019 - 06.2020
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
General Manager
Freddy's Frozen Custard & Steakburgers
Highland Village, US
08.2014 - 09.2019
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Ensured compliance with local health department regulations regarding food safety standards.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
Education
High school diploma -
Skills
- Profit & Loss
- Team Management
- Customer Service
- Data Entry
- Scheduling and calendar management
- Project Coordination
- Schedule Coordination
- Budgeting
- Strategic Planning
- Management
- Forecasting
- P&L Management
- Financial Analysis
- Pricing
- Business Analysis
- Product Development
- Recruiting
- Sales Management
- Office management
- ACH
- Project Management
- Process Improvement
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Scheduling Coordinator
Texas Eye and Laser Center
06.2024 - Current
Assistant Manager
Freddy's Frozen Custard & Steakburgers
08.2023 - Current
Front Desk Receptionist
Lifetime Vision Source
01.2022 - 05.2022
Accountant
Parks Coffee
01.2021 - 05.2021
General Manager
Andy's Frozen Custard
09.2019 - 06.2020
General Manager
Freddy's Frozen Custard & Steakburgers
08.2014 - 09.2019