Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations and contract management. Recognized for exemplary customer service and team collaboration.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Secretary Manager
D.Vinsek trucking/ Connors polishing
Armbrust, PA
01.2013 - Current
Organized and maintained documents, files and records.
Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
Established work procedures or schedules to organize daily work of administrative staff.
Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
Monitored office supplies to replenish needed inventory before depletion.
Planned and controlled budgets for contracts, equipment and supplies.
Stay at Home Mom
My Self Reliance
Armbrust, PA
02.2011 - Current
Motivated and encouraged team members to communicate more openly and constructively with each other.
Time management
organized
always first to join in activities and lend a helping hand
Maintained schedule of class assignments to meet deadlines.
Sales Associate
ricks tabacco
South Greensburg, PA
01.2008 - 02.2011
Helped customers find specific products, answered questions and offered product advice.
Sold various products by explaining unique features and educating customers on proper application or usage.
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
Engaged customers in friendly, professional dialogue to determine needs.
Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Answered product questions with up-to-date knowledge of sales and promotions.
Collected payments and provided accurate change.
Worked with fellow sales team members to achieve group targets.
Trained new team members in cash register operation, stock procedures and customer services.
Cashier
sams club
Greensburg, PA
01.2005 - 01.2008
Accepted cash and credit card payments, issued receipts and provided change.
Processed refunds for worn, damaged and broken merchandise.
Collected payments and provided accurate change.
Learned roles of other departments to provide coverage and keep store operational.
Answered customer questions and provided store information.
Delivered high level of customer service to patrons using active listening and engagement skills.
Used suggestive selling techniques to promote add-on sales.
Worked closely with front-end staff to assist customers.
Dental Assistant
Dr Edward Narcisi and Dr. Donald Ray
Monroeville/ Latrobe , Pa
01.1999 - 01.2005
Educated patients on treatment procedures and post-procedure home care.
Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
Laid out dental instruments and equipment before procedures.
Prepared patients by explaining scheduled treatments and potential side effects.
Followed dentists' directions for giving patients desensitizing agents to prepare for anesthetic administration.
Educated patients on techniques to optimize oral hygiene, control plaque and protect teeth and gums.
Took preliminary impressions of patient teeth to prepare for custom impressions and fabrication of permanent dental work.
Applied sealants and protective coatings to teeth to protect enamel and prevent cavities.
Gathered and reviewed patient records, data and health history to share with dentists for quick and accurate patient assessments, diagnoses and treatment.
Assisted dentist during examinations by retracting patient's cheeks and tongue.
Took bitewing, periapical, panoramic and occlusal X-rays and prepared for dentists to review.
Explained dental services and payment plans to help patients make informed decisions.
Created dental x-rays using traditional and digital methods to help dentists detect tooth decay, cavities and other issues needing to be treated.
Utilized automated washers to sterilize instruments and prevent cross-infection between patients.
Checked with participants throughout procedures to help alleviate anxiety.
Built loyal patient following and retained return patients by providing empathetic and caring service.
Entered patient data into dental records system and observed confidentiality rules to maintain patient privacy.
Took patient blood pressure, pulse and temperature and accurately recorded results in patient charts.
Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
Documented patient records with procedures performed and added notes taken to charts.