Sara Vivas Devia
Orlando,FL
Summary
Dynamic professional with a proven track record at Amazon, excelling in customer service and problem-solving. Enhanced operational efficiency by implementing process improvements and consistently exceeding sales targets. Skilled in data analysis and effective communication, fostering strong client relationships. Proficient in Microsoft Office, adept at multitasking, and committed to delivering exceptional results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to continuous learning and growth.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Sales and Solutions
Walt Disney World Company
07.2022 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Paid attention to detail while completing assignments.
- Implemented process improvements that reduced response times during peak operational hours.
- Analyzed data trends to identify opportunities for enhanced service delivery and operational efficiency.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Maintained updated and detailed records of calls in physical and electronic database.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Answered phone calls and responded to customer emails.
Sales Associate
Sam's Club
10.2021 - 07.2022
- Assisted customers with product selection, enhancing overall shopping experience.
- Maintained merchandise displays, ensuring compliance with visual standards.
- Processed transactions efficiently, minimizing wait times for customers.
- Collaborated with team members to achieve sales goals and improve service delivery.
- Resolved customer inquiries and complaints promptly, fostering positive relationships.
- Analyzed sales trends to identify opportunities for product promotions and marketing strategies.
- Managed returns, exchanges and refunds in accordance with store policy.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Collaborated with team members to achieve monthly sales targets.
Associate
Amazon
03.2020 - 07.2022
- Analyzed data trends to enhance operational efficiency and support decision-making processes.
- Developed training materials for onboarding new associates, improving knowledge retention and team performance.
- Coordinated project timelines and deliverables, ensuring alignment with organizational goals and deadlines.
- Implemented process improvements that streamlined workflows and increased productivity across departments.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Analyzed customer data to identify trends and anticipate customer needs.
- Exceeded sales targets consistently by employing strategic selling techniques and building long-lasting relationships with clients.
- Conducted comprehensive competitor analysis to guide strategic planning efforts.
- Increased customer satisfaction with thorough product demonstrations and personalized advice.
- Increased sales by customizing pitches to address specific client needs and concerns.
- Enhanced customer loyalty programs, analyzing customer feedback for continuous improvement.
- Developed and maintained strong relationships with key clients to ensure high levels of satisfaction.
- Improved team collaboration by initiating regular coordination meetings.
- Facilitated training sessions for new employees, ensuring smooth onboarding process.
- Generated reports detailing findings and recommendations.
Education
Associate of Arts - Interior Architecture
Valencia College
Orlando, FL12-2027
High School Diploma -
Liceo La Sabana
Bogota,Colombia09-2017
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Calm under pressure
- Verbal communication
- Problem resolution
- Decision-making
- Computer skills
- Maintaining call metrics
- Closing tickets
- Incident reporting
- Verbal and written communication
- Tracking systems
- Microsoft office
- Excellent communication
- Effective communications
- Multitasking Abilities
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Sales and Solutions
Walt Disney World Company
07.2022 - Current
Sales Associate
Sam's Club
10.2021 - 07.2022
Associate
Amazon
03.2020 - 07.2022
Associate of Arts - Interior Architecture
Valencia College
High School Diploma -
Liceo La Sabana