SARA WADE
Nolensville,TN
Summary
Versatile Regional Manager experienced in wide range of business needs, including strategic planning, promotional activities and human resources. Accustomed to stepping into different roles every day to enable business operations to evolve and meet changing demands.
Overview
12
12
years of professional experience
Work History
Regional Customer Service Manager
VidaFlo IV Hydration
05.2023 - 01.2024
- Enhanced customer satisfaction by implementing efficient service strategies and streamlining processes.
- Developed and executed training programs for team members, resulting in improved performance and productivity.
- Managed a large team of Wellness Consultants and Clinic Managers
- Collaborated with COO and Marketing team to develop targeted marketing campaigns for improved customer retention.
- Monitored team metrics closely to ensure consistent delivery of outstanding service levels across all touchpoints.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Gym Owner
Iron Fist Functional Fitness
05.2021 - 03.2022
- Increased gym revenue through effective marketing strategies and community outreach initiatives.
- Improved gym membership retention by developing and implementing personalized fitness programs for clients.
- Managed daily operations of the gym, including staff scheduling, equipment maintenance, and financial oversight.
- Collaborated with local businesses for cross-promotional opportunities, strengthening community ties and increasing brand visibility.
- Managed budget allocations effectively while optimizing resource utilization for maximum value addition across all aspects of operation.
ASSISTANT MANAGER
lululemon
10.2011 - 03.2022
- Hire, train and evaluate candidates in sales or marketing
- Plan and execute community events through collaboration and enrollment
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Perform administrative duties, such as preparing sales budgets and reports, keeping sales records and filling expense account reports
- Visual Merchandising execution and evaluation
- Conducted employee performance evaluations, providing constructive feedback for growth and development.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Education
Bachelor of Science - Business Management
Villanova University
Villanova, PA2006
Skills
- Project Management
- Customer Relationship Management
- Training and Development
- Team Leadership
- Report Preparation
- Audit Support
- Account Management
- Conflict Management
- Loss Prevention
- Sales and Marketing Strategies
Timeline
Regional Customer Service Manager
VidaFlo IV Hydration
05.2023 - 01.2024
Gym Owner
Iron Fist Functional Fitness
05.2021 - 03.2022
ASSISTANT MANAGER
lululemon
10.2011 - 03.2022
Bachelor of Science - Business Management
Villanova University
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