Sara Wagner
Sunnyvale,CA
Summary
Accomplished caregiver and concierge with a proven track record at Home Instead and Belmont Village of Encino, excelling in elderly care and customer service. Demonstrated ability to enhance client satisfaction and safety, adept in patient management and verbal communication. Skillfully balances empathy with efficiency, ensuring client needs are met with professionalism and care. Experienced Companion knowledgeable about safe patient ambulation, personal grooming assistance and housekeeping. Remains current on relevant medical conditions and working with qualified healthcare staff to maximize care. Devoted to patient physical comfort and emotional support. Committed Companion offers 1 1/2 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping.
Overview
17
17
years of professional experience
Work History
Companion
Home Instead
04.2023 - Current
- Recognized changes in client behavior or health, promptly reporting concerns to appropriate healthcare providers for assessment and intervention.
- Upheld client confidentiality and privacy by respecting their personal boundaries and adhering to established professional guidelines.
- Demonstrated flexibility in adjusting schedules and responsibilities to accommodate client needs as they arose.
- Maintained a clean and safe living environment by performing light housekeeping tasks routinely.
- Recorded status and duties completed in logbooks for management.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Transported clients to and from medical appointments with safety and efficiency.
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship.
Concierge
Belmont Village of Encino
09.2007 - 04.2020
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Facilitated and coordinated transportation services for guests.
- Responded to guest inquiries to maximize guest satisfaction.
- Greeted guests upon arrival by providing warm welcome.
- Handled customer complaints to satisfy and retain guests.
- Coordinated transportation arrangements for guests, leading to seamless travel experiences.
- Responded to guest inquiries and complaints, resolving issues to maintain high service standards.
- Ensured guest safety and security, monitoring public areas and managing access to guest floors.
- Maximized guest satisfaction by promptly addressing concerns and resolving issues.
- Contributed to a positive work environment by maintaining a professional demeanor at all times.
Education
University of Oklahoma
Norman, Ok 09.1967 - 7 1969
National Beauty School
Dallas, TXSkills
- Elderly Care
- Dependable and Responsible
- Verbal and written communication skills
- Patient Management
- Client Transportation
- Records Maintenance
Timeline
Companion
Home Instead
04.2023 - Current
Concierge
Belmont Village of Encino
09.2007 - 04.2020
National Beauty School
University of Oklahoma
09.1967 - 7 1969
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