Sara Walker
Grain Valley,MO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
MA
Family Medical Clinic
07.2015 - Current
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Obtained and documented patient vitals, medical history, medication information, symptoms, and allergies.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Aided patients by verifying insurance coverage, and obtaining pre-authorizations when necessary.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Taught patients about medications, procedures, and care plan instructions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation
- Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed.
- Called and faxed pharmacies to submit prescriptions and refills.
- Performed medical records management, including filing, organizing and scanning documents.
CNA/Patient Care Technician
St Mary's Manor/Medical Center
05.2010 - 10.2015
- Assisted patients with daily living activities, promoting independence and dignity.
- Facilitated personal hygiene management, toileting, feeding and ambulation.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Cared for residents in assisted living, memory care, longterm, rehabilitation and acute areas and delivering high-quality individualized support to meet needs.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Managed time efficiently in order to complete all tasks within deadlines.
- Worked flexible hours across night, weekend, and holiday shifts.
Outbound Call Center Agent
ADT
10.2003 - 02.2007
- Managed multiple screens observing alarm activity across multiple markets.
- Made outbound calls to clients responding to alarms.
- Dispatched appropriate authorities based on standard operating procedures.
- Documented customer interactions, maintaining accurate records of all dealings.
- Made outbound follow-ups to customers regarding power and low battery reminders.
- Met established attendance expectations and team goals to achieve company objectives.
- Expanded client base by consistently meeting daily targets for outbound calls made per shift.
- Collaborated with other departments to ensure seamless communication and resolve any customer-related concerns.
- Assisted in training new employees on company policies, products, and effective call-handling techniques.
- Implemented feedback from supervisors to continually improve call quality and overall performance.
- Worked flexible hours across night, weekend and holiday shifts.
Education
CNA Certification -
MEDs
Independence, MO04.2010
High School Diploma -
Minneapolis High School
Minneapolis, KS05.2001
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Attention to Detail
- Multitasking
- Organization and Time Management
- Data Entry and Computer Skills
- Call center experience
- Money handling abilities
- Scheduling
Timeline
MA
Family Medical Clinic
07.2015 - Current
CNA/Patient Care Technician
St Mary's Manor/Medical Center
05.2010 - 10.2015
Outbound Call Center Agent
ADT
10.2003 - 02.2007
CNA Certification -
MEDs
High School Diploma -
Minneapolis High School
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