Sara Walters
Winter Garden,FL
Summary
Motivated professional with background supporting patient medical needs by verifying insurance, scheduling appointments, and organizing documents. Forward-thinking and resourceful with good interpersonal skills, strong attention to detail and upbeat mentality. Advanced abilities in healthcare billing and scheduling software. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Skilled in manual labor, equipment operation, and maintaining a clean and organized workspace. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.
Overview
10
10
years of professional experience
Work History
Patient Service Representative
NCH Hospital
Naples, FL
01.2015 - 09.2016
- Maintained accurate records of services provided during each visit or procedure.
- Sorted and distributed incoming mail daily.
- Ensured all necessary paperwork was completed prior to patient visits.
- Provided support with various tasks such as scheduling tests, ordering supplies.
- Reviewed patient accounts for accuracy on a regular basis.
- Ensured that all necessary documentation is completed prior to discharge of patient.
- Greeted patients upon arrival and directed them to the appropriate area.
- Performed administrative duties such as filing, faxing, photocopying.
- Adhered to HIPAA regulations when handling confidential patient information.
- Verified insurance information, collected payments, and scheduled appointments.
- Answered incoming calls in a professional manner.
- Maintained a clean and organized reception area.
- Inputted patient demographic data into electronic health record system.
Server/Head Bartender
Chilis's Bar and Grill
Naples, FL
08.2008 - 03.2015
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Accurately recorded orders on cash register and point-of-sale system.
- Checked food before serving it to customers.
- Followed health safety guidelines when preparing and serving food products.
- Upheld high standards of sanitation in accordance with health department regulations.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Assisted in training new servers.
- Provided exceptional service to high volume of daily customers.
- Trained new employees on restaurant procedures and plating techniques.
- Operated POS terminals to input orders, split bills and calculate totals.
- Trained new employees to perform duties.
Receptionist and Membership Services
Spanish Wells Golf and Country Club
Bonita Springs, FL
02.2009 - 11.2012
- Assisted with special projects assigned by management when required.
- Assisted in maintaining office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing orders for supplies; verifying receipt of supplies.
- Managed all incoming mail distribution, courier services, faxes, and photocopying documents as requested.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Maintained a neat reception area by organizing materials and tidying up furniture.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Performed data entry tasks into various computer systems accurately and promptly.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Greeted visitors and provided them with assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered and directed incoming calls using multi-line telephone system.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
Customer Service Representative
Clark Theders Insurance
West Chester, OH
06.2006 - 07.2008
- Identified opportunities for upselling additional products or services based on customer needs.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Maintained a high level of professionalism when dealing with difficult customers.
- Answered customer inquiries via phone, email, and chat.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Skills
- Medical filing
- Appointment confirmation
- Recording histories
- Bookkeeping Support
- Patient interviewing skills
- Reception Management
- Office Administration
- Scheduling appointments
- Medical insurance
- HIPAA Compliance
- Customer Service
- Payment Collection
- Patient Intake
- Appointment Scheduling
Timeline
Patient Service Representative
NCH Hospital
01.2015 - 09.2016
Receptionist and Membership Services
Spanish Wells Golf and Country Club
02.2009 - 11.2012
Server/Head Bartender
Chilis's Bar and Grill
08.2008 - 03.2015
Customer Service Representative
Clark Theders Insurance
06.2006 - 07.2008
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