Sara Walton
Colorado Springs,CO
Summary
Results-driven Network Engineer with 15 years of expertise deploying and maintaining LAN and WAN infrastructure. Dedicated technology professional with strong track record of accurately conducting system repairs and troubleshooting. Offering exemplary planning, project management and communication talents.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Network Engineer
DSV Air & Sea
10.2015 - Current
- Executed strategic planning, design, and optimization of WAN, LAN, and WLAN for USA Network MACDs, ensuring seamless connectivity and operational efficiency.
- Managed comprehensive network performance monitoring and reporting for over 200 remote sites, addressing service tickets and integrating innovative technologies.
- Developed documentation for network configurations and procedures, standardizing processes across the organization.
- Monitored network capacity and performance to diagnose and resolve complex network problems.
- Created VPN infrastructure and allowed for secure remote connections.
- Managed network infrastructure upgrades, improving system reliability and performance.
Network Administrator II
Builders First Source
Denver, CO
09.2011 - 10.2015
- Oversaw support and management of 350+ remote site MPLS WAN connections, ensuring optimal configuration and health monitoring.
- Managed enterprise network monitoring tools, such as Netscout and SolarWinds, to ensure optimal network performance.
- Managed break-fix service incidents, serving as escalation point for help desk and tier 2 support teams.
- Coordinated and executed new site circuit ordering and cancellation activities to streamline service delivery.
- Conducted regular system updates and maintenance to enhance reliability and functionality.
- Developed and documented network policies, procedures and standards.
Help Desk Specialist
Builders FirstSource
09.2009 - 09.2011
- Facilitated effective communication by addressing incoming service desk calls, ensuring prompt assistance for employees on a wide array of technical issues including desktop OS, Microsoft Office Suite, mobile devices, and internal applications.
- Managed service incident creation via enterprise ticketing system. Led initial tier 1 troubleshooting efforts and coordinated escalation to higher support tiers when necessary.
- Resolved technical issues via phone, email, and in-person support, enhancing customer satisfaction.
- Trained new staff on help desk protocols and software tools, fostering team efficiency.
- Documented troubleshooting procedures to facilitate knowledge sharing among colleagues.
Education
High School Diploma -
Overland High School
Aurora, CO05-2006
Skills
- Network configuration
- SolarWinds support
- Circuit management
- Access issue resolution
- Project management
- Bandwidth evaluations
- Organized and detail oriented
- Verbal and written communication
- IP address management
- SNMP monitoring
- Network performance monitoring
- LAN switching technologies
- Layer-2/3 protocols
- IP addressing and subnetting
- Technical troubleshooting
- Documentation writing
- Network troubleshooting
- MPLS routers
- 8021x experience
- Remote work support
- Change management
- Network performance analysis
- Proficient in Cisco
Certification
Cisco Certified Network Administrator (CCNA) Issued May 2015 | Expired
Timeline
Network Engineer
DSV Air & Sea
10.2015 - Current
Network Administrator II
Builders First Source
09.2011 - 10.2015
Help Desk Specialist
Builders FirstSource
09.2009 - 09.2011
High School Diploma -
Overland High School