SARA WARE
LAKELAND,FL
Summary
Results-oriented worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Help Desk Representative
MidFlorida CU
08.2023 - 04.2024
- Empowered users to solve problems through proactive education on different technical problems
- Documented, researched and resolved customer service issues
- Built trusting relationship with customers to better understand needs
- Anticipated needs and resolved problems to keep customers happy
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Achieved goals for member experience, transaction accuracy and product cross-sell, resulting in consistent growth.
Sales Agent
Progressive
02.2023 - 07.2023
- Assisted in creating a full-time, dedicated sales training guru
- Performed a full audit of inventory and sales reports, ensuring accuracy
- Established personal connections with customers, exceeding customer service expectations
- Built rapport with clients by providing quality customer service and problem solving
- Communicated with customer support for clarity on questions that were not answered in the online FAQs
- Presented key selling points, features and benefits effectively with consultative selling strategies.
Subject Matter Expert
Alegeus
11.2019 - 10.2022
- Collaborated with senior management and business line management to identify and prioritize new concepts for development and launch
- Created Company standard operation procedures
- Provided customer service and was involved in training new team members each month
- Elevated performance levels and minimized compliance issues by fully training new hires
- Reviewed and verified claim information to ensure accuracy of data and compliance with established policies.
- Handled customer inquiries regarding insurance policy coverage details and payment status updates.
- Processed a high volume of claims efficiently while maintaining quality standards.
Medical Billing Specialist
Lincare
07.2019 - 10.2019
- Posted and adjusted payments from insurance companies.
- Avoided future issues by creating trusting relationships with debtors
- Maintained complete compliance with federal, state and local laws governing collection practices
- Won agreements through strategic discounts and other client-focused strategies
- Achieved 45% recovery goal with well-coordinated collection strategies.
Administrative Assistant/Receptionist
Advanced Physical Therapy Center
01.2019 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
- Arranged catering for luncheons and special meetings
- Answered questions regarding company pricing and policies
- Routed messages, coordinated appointments, and directed personnel to various departments
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments
- Aggregated and prepared documentation and reports for office meetings, distribution and filing.
Education
Associate of Science - Business Administration
Polk State College
Winter Haven, FL05.2026
Honor High School Diploma -
Lakeland High
LAKELAND, FL01.2018
Skills
- Client Relations
- Resilience Under Pressure
- Business Development
- Negotiation Tactics
- Client analysis
Certification
20-44 P&C
Timeline
Help Desk Representative
MidFlorida CU
08.2023 - 04.2024
Sales Agent
Progressive
02.2023 - 07.2023
Subject Matter Expert
Alegeus
11.2019 - 10.2022
Medical Billing Specialist
Lincare
07.2019 - 10.2019
Administrative Assistant/Receptionist
Advanced Physical Therapy Center
01.2019 - 07.2019
Associate of Science - Business Administration
Polk State College
Honor High School Diploma -
Lakeland High
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