Sara Watson
Flagstaff,AZ
Summary
Highly organized and meticulous Administrative Assistant with experience in corporate office settings.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Friendly Former Scale house manager with 2 years of experience in weighing loads, communicating with management. Strong history of multi-tasking and prioritizing tasks based on need and urgency. Strong communication and interpersonal skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
16
16
years of professional experience
Work History
New Patient Coordinator
Arizona Oncology Associates
06.2024 - Current
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice's network of resources.
- Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Assisted with planning office events and meetings for smooth execution.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Collaborated with management to improve internal processes and procedures for better workflow optimization.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Managed multiple tasks and met time-sensitive deadlines.
New Patient Coordinator
Cancer and Blood Specialist of Arizona
01.2021 - 05.2024
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice''s network of resources.
- Contributed to practice growth by identifying opportunities for expansion based on community needs analysis data.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Assisted healthcare providers with the creation of personalized care plans, ensuring optimal patient outcomes and satisfaction.
New Patient Coordinator
Arizona Oncology Associates
02.2019 - 12.2021
- Established strong relationships with local healthcare providers, improving referral rates and expanding the practice''s network of resources.
- Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
- Ensured compliance with HIPAA regulations, protecting sensitive patient information at all times.
- Reduced patient wait times by efficiently coordinating with medical staff to ensure timely appointments.
- Maintained organized patient records for easy retrieval and accurate billing practices.
- Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
Receptionist Telephone Operator
Arizona Oncology Associates
10.2016 - 02.2019
- Answered and managed incoming and outgoing calls while recording accurate messages.
- Triage all calls that come into the office for office staff, nurses and doctors
- Assist with scanning and attaching of Medical records into patient charts
- Provided accurate and appropriate information in response to patient inquiries
- Schedule and reschedule appointments for patients
- Prep patient charts for the next days appointments
- Coordinated office inventory by restocking supplies and placing purchase orders.
- Provided clerical support to company employees, including copying, faxing and file management.
- Answered and managed incoming and outgoing calls while recording accurate messages.
Receptionist Telephone Operator
Command Center
03.2015 - 03.2016
- Greeted customers and visitors in-person and via telephone calls.
- Oversee inventory activities, including materials monitoring, ordering or requisition, and supply stocking or re-stocking.
- Answered inquiries and addressed, resolved or escalated issues to management personnel to ensure client satisfaction.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
- Answered telephone inquiries from clients, vendors and the public.
- Provided clerical support to company employees, including copying, faxing and file management.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Reduced incoming call response time by implementing an effective call routing system.
- Assisted with planning office events and meetings for smooth execution.
Caregiver
ResCare HomeCare - Phoenix, Arizona
11.2013 - 09.2014
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
- Assisted with patient transfer and ambulation.
- Followed safe lifting techniques and individual resident lifting instructions.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease, and muscular dystrophy.
- Provided a comforting and soothing environment.
Caregiver
Prileo Home Care
11.2008 - 05.2010
- Maintained accurate records of patient care, condition, progress and concerns.
- Monitored vital signs, such as blood pressure and pulse.
- Responded appropriately to the physical, emotional and developmental needs of patients.
- Obtained information about clients' medical history, drug history, complaints and allergies.
- Assisted patients with bathing, oral hygiene, grooming, feeding and elimination.
- Helped patients move in and out of beds, baths, wheelchairs and automobiles.
- Cooked appetizing and satisfying meals and snacks.
- Scheduled and accompanied clients to medical appointments.
- Maintained a clean, healthy and safe environment.
- Obtained household supplies and ran daily errands.
Education
GED -
Coconino Community College 4th Street Campus
Flagstaff, AZ2016
Skills
- Time management
- Database administration
- Attention to detail
- Personable and outgoing
- Punctual
- Multi-line telephone systems
- Relationship building
- Workflow planning
- HIPAA compliance
- First aid and safety
- Workflow Optimization
- Data Entry
- Clerical Support
- Filing
- Office Administration
- Strong Organization
- Safety Requirements
- Safety awareness
- Hazardous Waste Screening
- Public Landfill Requirements
- Service Coordination
- Schedule Management
Languages
Spanish
Limited Working
Timeline
New Patient Coordinator
Arizona Oncology Associates
06.2024 - Current
New Patient Coordinator
Cancer and Blood Specialist of Arizona
01.2021 - 05.2024
New Patient Coordinator
Arizona Oncology Associates
02.2019 - 12.2021
Receptionist Telephone Operator
Arizona Oncology Associates
10.2016 - 02.2019
Receptionist Telephone Operator
Command Center
03.2015 - 03.2016
Caregiver
ResCare HomeCare - Phoenix, Arizona
11.2013 - 09.2014
Caregiver
Prileo Home Care
11.2008 - 05.2010
GED -
Coconino Community College 4th Street Campus
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