Sara Watson
Cottondale,FL
Summary
Proven leader at Panhandle Veterinary Services who is adept in staff training and development, emergency care, enhanced customer satisfaction and team performance. Skilled in laboratory techniques, veterinary medical procedures, customer service, and animal nutrition. Organized and dependable candidate who is successful at managing multiple priorities with a positive attitude, demonstrates willingness to take on added responsibilities to meet team goals, and possesses the ability to oversee operations and resolved complex issues.
Overview
6
6
years of professional experience
Work History
Manager of Reception
Panhandle Veterinary Services
01.2024 - Current
- Improved customer satisfaction by implementing efficient front desk procedures
- Managed customer complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
- Ensured compliance with health and safety regulations by conducting regular facility inspections and addressing any concerns immediately.
- Streamlined inventory management by establishing an organized system for ordering supplies and tracking usage patterns.
- Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
- Responsible in the hiring, training, and mentoring of new staff members, fostering a collaborative work environment focused on excellent customer service.
- Knowledge and experience with eVet Software, Excel, Microsoft Word, and PowerPoint.
- Implemented effective scheduling strategies, balancing employee preferences with business needs to optimize staff productivity.
- Ability to locate and resolve errors made during checkout to ensure staff is able to preform daily closing operations successfully.
- Unlimited availability to staff for needs or questions after hours or during off days.
- Enhanced team communication by conducting regular staff meetings and providing constructive feedback to colleagues.
- Improved customer satisfaction through application of superior conflict resolution and problem-solving skills.
- Created reports, presentations and other materials for staff.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Veterinary Receptionist
Panhandle Veterinary Services
07.2023 - 01.2024
- Managed multi-line phone system and pleasantly greeted customers.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Triaged incoming patients to determine treatment needs and urgency of care.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Enhanced client satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to positive work environment through excellent teamwork and collaboration with staff members.
- Promoted clinic services and products through knowledgeable recommendations to pet owners based on their specific needs.
- Streamlined office operations for increased efficiency by organizing files and maintaining a clean reception area.
- Ensured timely follow-up on outstanding invoices, improving overall collection rates within the clinic.
- Monitored inventory levels and placed orders for office supplies when needed, ensuring uninterrupted daily operations.
- Transcribed phone messages and relayed to appropriate personnel.
- Helped customers complete necessary medical forms and documentation.
- Received and routed laboratory results to correct clinical staff members.
- Ability to accurately collect all forms of payment from customers including cash, credit card, check, and CareCredit.
- Preformed other duties as assigned by veterinarians or manager.
Veterinary Technician
Panhandle Veterinary Services
06.2018 - 07.2023
- Effectively managed time-sensitive tasks while maintaining high-quality patient care through multitasking abilities during busy shifts.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Maintained clean examination rooms, equipment, and kennels to ensure a safe and sanitary environment for both patients and staff members.
- Assisted in euthanasia procedures with empathy and compassion, providing emotional support to grieving pet owners during difficult times.
- Administered medications and vaccinations to companion animals and large animals, ensuring proper dosage and administration techniques.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Excessive experience in handling and medical procedures for equine, bovine, and swine.
- Maintained detailed records of animal health care and diagnostic treatments.
- Educated clients on nutrition, preventive health and other animal care.
- Assisted veterinarians in surgeries, ensuring procedures were carried out smoothly and effectively.
- Experience in reproductive medicine for large and small animals.
- Ability to collect blood samples and place IV catheters in multiple species.
Education
Associate of Arts - Veterinary Medicine (Pre-Veterinarian)
Chipola College
Marianna05.2024
High School Diploma -
Home Life Academy
Chipley, FL05.2018
Skills
- Customer service focus
- Budgeting and Financials
- Staff Training and Development
- Marketing and Promotions
- Team building expertise
- Intravenous catheterization
- Laboratory skills
- Emergency and preventive care
- Canine and feline intubation
- Teamwork and Collaboration
- Animal Nutrition
- Problem Solving
Timeline
Manager of Reception
Panhandle Veterinary Services
01.2024 - Current
Veterinary Receptionist
Panhandle Veterinary Services
07.2023 - 01.2024
Veterinary Technician
Panhandle Veterinary Services
06.2018 - 07.2023
Associate of Arts - Veterinary Medicine (Pre-Veterinarian)
Chipola College
High School Diploma -
Home Life Academy
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