SARA WEATHERSPOON
LAS VEGAS,US
Summary
Data Entry specialist adept at developing and maintaining databases. Certified in 10-key and highly skilled at creating effective organizational and filing systems. Successfully manages multiple data entry projects at once. Transcription expert focused on delivering high quality results in a timely manner. Data analyst with 2 years' experience in requirement analysis, data modeling and software design for diverse applications and systems on Unix and Virtual XP servers. A collaborative team player with a track record of delivering multiple, concurrent projects in fast-paced environments. Seeking an opportunity to drive business performance through recommending strategic action plans. System architect adept at designing, implementing, customizing, upgrading and migrating SharePoint Portal Sites in large server farm environments. Dynamic computer hardware engineer who is knowledgeable in technology development. Highly driven offering excellent interpersonal skills. Looking for a position with a cutting-edge technology and services organization.
Overview
13
13
years of professional experience
Work History
Deposits and Disputes Specialist
USAA Federal Savings Bank
08.2020 - 09.2024
- Adhered to department processes, procedures and goal expectations for case investigations.
- Kept up to date on industry information, system changes, network rules and compliance issues.
- Interacted with law enforcement agencies, merchants and persons of interest to obtain and review dispute information.
- Built trust among customers through consistent and transparent communication during the dispute resolution process.
- Assessed financial risk associated with each case, balancing customer needs against potential losses for the organization.
- Resolved disputes efficiently by conducting thorough investigations and applying appropriate resolution strategies.
- Maintained accurate records of all disputes, ensuring proper documentation was in place for future reference or audits.
- Improved customer satisfaction by providing prompt responses and effective resolutions to dispute cases.
- Handled sensitive situations professionally, demonstrating empathy towards customers while enforcing company policies fairly.
- Contributed to departmental goals by meeting or exceeding key performance indicators related to dispute resolution and customer satisfaction.
- Prevented unnecessary escalations by addressing concerns effectively at the earliest stages of the dispute process.
- Identified trends in disputes and communicated insights to management, prompting proactive measures to prevent future issues.
Customer Service Representative
23andMe - Headquarters
06.2018 - 08.2020
- Compiled statistical information for special reports
- Verified and logged in deadlines for responding to daily inquiries
- Identified errors in data entry and related issues to supervisors
- Transcribed data after verifying accuracy
- Assisted with payroll preparation and entered data into cumulative payroll document
- Developed and created a more effective filing system to accelerate paperwork processing
- Established effective systems for record retention by creating database for daily correspondence tracking
- Screened and verified visitors for identification credentials and purpose of visit to maintain security of personnel and office environment
- Answered phones and performed clerical office functions
- Developed more efficient filing systems and customer database protocols
- Planned meetings and prepared conference rooms
- Handled materials distribution tasks for various company locations
- Worked in a professional and respectful manner to handle all client, vendor and public guest requirements
- Created PowerPoint presentations used for business development
- Created databases and spreadsheets to improve inventory management and reporting accuracy
Front Desk Associate
Vdara Hotel & Spa
05.2016 - 06.2018
- Greeted guests politely and gave them room keys as well as information on amenities and policies
- Greeted guests at the front desk and engaged in pleasant conversations while managing the check-in process
- Went above and beyond for my guests, including making outside venue reservations and organizing tours
- Was in charge of collecting deposits, fees, and payments, as well as processing all financial data and providing customers with receipts and change
- Kept track of accounts and ran daily reports to double-check totals
- Alerted appropriate personnel to facility and room maintenance issues so that they could be addressed right away
- Improved customer retention by using quick response and dynamic service skills to build relationships with patrons
- Worked with housekeeping and maintenance staff to respond to guest requests and complaints
- Explained details about the property, including restaurants, pool area, spa, and fitness center to acclimate patrons to the resort environment
- Kept guest valuables in the main safe or in individual boxes to maximize security
- Advertised local entertainment and sporting events and provided information to patrons
- Arranged for visitor accommodations and travel plans, as well as updated itineraries
- Double-checked financial data for accuracy by comparing payment cards to identification
- Responded quickly to room requests and other inquiries received through the establishment's website, email, or phone
Front Desk Agent
Rivera Hotel
01.2012 - 01.2015
- Planned itineraries for guests
- Handled money for customers and visitors
- Provided guests with important property information and directions to the casino, gift shop, restaurants, pool and spa, and fitness center
- Provided bookkeeping of important files
- Contacted housekeeping services and maintenance personnel regarding problems with guest rooms
- Developed a vast knowledge of the local area to provide guests with information about dining options, arts, and culture, sporting events, concerts and shows
- Sustained financial records
- Handled the complaints and concerns of customers
Education
Associate of Applied Science - Practical Nursing
Las Vegas College
Las Vegas, NVSkills
- Strong interpersonal skills
- Resourceful
- Critical thinker
- Typing manuscripts
- Data processing
- Computer-savvy
- HIPAA compliance
- Pleasant demeanor
- Microsoft Office proficiency
- Order processing
- Self-directed
- Error identification
- Filing and data archiving
- Claims appeal procedures
- Results-oriented
- Certified in 10-key
- Excellent communication skills
- Strong problem solver
- Data transcription
- Customer service-oriented
- Meticulous attention to detail
- Time management
- Multi-line phone proficiency
- Understands grammar
- Ability to t
Timeline
Deposits and Disputes Specialist
USAA Federal Savings Bank
08.2020 - 09.2024
Customer Service Representative
23andMe - Headquarters
06.2018 - 08.2020
Front Desk Associate
Vdara Hotel & Spa
05.2016 - 06.2018
Front Desk Agent
Rivera Hotel
01.2012 - 01.2015
Associate of Applied Science - Practical Nursing
Las Vegas College
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