Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic
Sara Webster

Sara Webster

Salem,OR

Summary

Dedicated and versatile hospitality professional with a strong foundation in the food, wine, and service industries. Known for creating warm, welcoming environments and delivering thoughtful, memorable guest experiences through genuine, personable care. Brings a strong work ethic, clear communication, and a natural ability to adapt while upholding exceptional service and hospitality standards.

Overview

7
7
years of professional experience

Work History

Server

The Cozy Taberna
Salem, OR
02.2024 - Current
  • Provide exceptional, personalized service in a high-volume, fast-paced fine-dining environment with a focus on guest satisfaction and return visits.
  • Guide guests through seasonal menus, wine, and beverage selections, offering pairing recommendations and upselling specialty items with in-depth product knowledge.
  • Anticipate and respond to guest needs with professionalism, warmth, and attention to detail.
  • Assist with onboarding and mentoring new servers, sharing best practices and supporting team cohesion.
  • Support private events and special dining experiences, including wine pairing dinners, by providing elevated service and assisting in front-of-house coordination.
  • Act as a team player and strong communicator, regularly stepping in to support coworkers and ensure smooth shift flow.

Concierge

Hello Landing
Multi-location
01.2021 - 01.2025
  • Maintained, provided cleaning services for, and thoughtfully staged luxury apartments.
  • Coordinated delivery of extra room furniture, bedding, linen, and towels to meet guests' needs.
  • Built detailed knowledge on locations and points of interest to thoroughly answer guest questions.
  • Worked successfully with a diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Greeted clients and provided personalized support and exceptional customer care to meet unique needs and promote clientele comfort and brand loyalty through a perfected experience.
  • Rectified volatile situations quickly through active listening and effective communication.

Spa Coordinator

Simply Blissed Day Spa
Salem, OR
08.2023 - 04.2024
  • Performed administrative duties such as scheduling appointments, filing paperwork, and managing customer inquiries.
  • Created a welcoming atmosphere for customers by greeting them warmly and responding to their needs in a timely manner.
  • Coordinated with spa staff members on daily operations including inventory management, customer service and product sales.
  • Developed promotional strategies to increase the visibility of the spa's services within the local community.
  • Managed all aspects of customer relations from initial contact through follow up communications after completion of treatments or services.
  • Organized online bookings and processed online payments using MindBody software.
  • Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons.

Front Desk Receptionist

Everett House Healing Center & Spa
Portland, OR
02.2023 - 09.2023
  • Preserved office security by following safety procedures and controlling access via reception desk.
  • Scheduled appointments, and maintained and updated appointment calendars.
  • Greeted customers, answered general questions, and directed to appropriate locations.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.
  • Coordinated front desk operations and diligently helped in-person visitors and callers with knowledgeable assistance.
  • Guided customers through facility tours explaining spa resources and amenities.
  • Verified identity documents for new customers before opening accounts in accordance with company policies.

Resort Pool Server

Virgin Hotels
Las Vegas, NV
06.2021 - 10.2021
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Demonstrated self-reliance by meeting and exceeding workflow needs.
  • Created rapport with new and returning patrons to foster guest satisfaction.
  • Provided exceptional service to a high volume of daily customers.
  • Worked closely with guests such as celebrities or VIPs and always showed extreme professionalism and respect for personal privacy.
  • Worked with management to coordinate special functions and events.

Lead Esthetician/Office Manager

Laguna Canyon Spa
Laguna Beach, CA
03.2018 - 04.2020
  • Provided excellent skincare treatments to clients.
  • Maintained rigorous standards of sanitation and sterilization as directed by law and the spa's policies and procedures.
  • Sold skin care products to patients according to specific needs, boosting overall revenue.
  • Assisted the spa in activities such as staff meetings, promotions, and housekeeping duties.
  • Maintained daily calendars, set appointments with clients, and planned daily office events.
  • Elevated customer satisfaction ratings by promptly resolving client and case issues.
  • Supervised staff members, organized schedules, and delegated tasks.
  • Answered phone calls, responded to emails, routed mail, and coordinated courier services.

Education

Currently Enrolled

Oregon State University

Associate of Arts - Environmental Studies

Saddleback College

Esthetician License - Esthetics

Advanced Beauty College

High School Diploma - Fashion Design and Marketing

Southwest Career And Technical Academy

Skills

  • Customer Service
  • Liquor, Wine and Food Service
  • High-Volume Dining
  • Hospitality Services
  • Point-Of-Sale Systems
  • Customer Relationship Management Software
  • Service Etiquette
  • Upselling
  • OLCC and Food Handler Certified
  • VIP Services
  • Concierge Support
  • Issue and Complaint Resolution
  • Data Entry and Maintenance
  • Microsoft Office Expertise
  • Team Collaboration
  • Schedule Coordination
  • Training and Mentoring
  • Event Coordination
  • Multitasking and Prioritization
  • Creative Problem Solving
  • Courteous with Strong Service Mindset
  • Efficient and Detail-Oriented
  • Calm and Professional Under Pressure
  • Excellent Communication Skills

Volunteer Experience

  • Volunteered with CARE Complex, a non- profit organization with a mission to foster responsibility, accountability, and self- reliance in individuals to achieve a permanent transition out of homelessness.
  • Volunteered with The Rescue Center in Costa Rica, assisting in wild animal care, rehabilitation, and community education and outreach.
  • Volunteered at a nature restoration project in Portugal raising awareness of sustainability, restoring biodiversity, and holistic living.
  • Volunteered on a sustainable agriculture project, aiming to discover alternative food systems and permaculture practices.

Timeline

Server

The Cozy Taberna
02.2024 - Current

Spa Coordinator

Simply Blissed Day Spa
08.2023 - 04.2024

Front Desk Receptionist

Everett House Healing Center & Spa
02.2023 - 09.2023

Resort Pool Server

Virgin Hotels
06.2021 - 10.2021

Concierge

Hello Landing
01.2021 - 01.2025

Lead Esthetician/Office Manager

Laguna Canyon Spa
03.2018 - 04.2020

Currently Enrolled

Oregon State University

Associate of Arts - Environmental Studies

Saddleback College

Esthetician License - Esthetics

Advanced Beauty College

High School Diploma - Fashion Design and Marketing

Southwest Career And Technical Academy

Similar Profiles

CREATE PROFILE