Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Whalen

Madison,WI

Summary

Compassionate Special Education Paraprofessional offering excellent skills in devising student strategies and monitoring classroom activities. Pursuing a similar position where a well-qualified individual with an understanding of autism spectrum disorder and learning disabilities is highly sought.

Hospitable Assistant Front of House Manager leverages interpersonal and communication skills to lead, influence and encourage staff and deliver outstanding experiences for guests. Advocates sound financial and business decision-making and demonstrates honesty and integrity by going above and beyond for my team. Performs well under pressure and thrives in fast paced high-volume environments.

Overview

14
14
years of professional experience

Work History

Manager

Scott's Brewery And Collectibles
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Improved marketing to attract new customers and promote business.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

Special Education Paraprofessional

Leopold Elementary
09.2018 - Current
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Interacted physically and verbally with students throughout each day.
  • Maintained positive attitude and affirmatively communicated with each student.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Oversaw class of students in absence of instructor.
  • Monitored student classroom and outdoors activities to promote student safety.
  • Supported teacher in development of individual learning strategies.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Established professional relationships with parents and other teachers to increase rapport and support.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

Assistant Front of House Manager

Ella's Deli
03.2014 - 09.2018
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Assisted staff in building menu expertise to answer customer questions and make personal recommendations.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
  • Helped hosts and hostesses execute timely and efficient processes to drive first class guest service.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Addressed guest concerns and resolved all issues to guests' satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.

Assistant Front of House Manager

Savers
12.2009 - 03.2014
  • Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
  • Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
  • Handled complaints, settled disputes, and resolved grievances to maintain customer satisfaction.
  • Demonstrated leadership by keeping up with cleanliness and organization and delegating roles to employees.
  • Emphasized guest satisfaction during departmental meetings and focused on continuous improvement.
  • Controlled cash and credit receipts by adhering to cash handling and reconciliation procedures to comply with company policies and procedures.
  • Drove excellent customer service through coaching, role modeling, and incorporating customer feedback to reinforce and improve quality of service.
  • Created and distributed staff schedules and maintained time cards to facilitate efficient payroll process.
  • Resolved guests complaints while maintaining positive customer environment.
  • Performed cash handling activities and secured nightly bank deposits.
  • Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
  • Analyzed customer feedback and implemented strategies to improve customer satisfaction.
  • Adhered to safe work practices, food safety regulations, and corporate guidelines.
  • Motivated staff to perform at peak efficiency and quality.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.

Education

Associate of Arts - Liberal Arts Transfer

Madison Colledge
Madison, WI

High School Diploma -

Guilford Highschool
Rockford, IL
2003

Skills

  • Strategic Planning
  • Marketing
  • Workforce Management
  • Performance Management
  • Staff Development
  • Operations Management
  • Performance Evaluations
  • Verbal and Written Communication
  • Expectation Setting
  • Time Management
  • Customer Relationship Management (CRM)
  • Team Leadership

Timeline

Special Education Paraprofessional

Leopold Elementary
09.2018 - Current

Assistant Front of House Manager

Ella's Deli
03.2014 - 09.2018

Assistant Front of House Manager

Savers
12.2009 - 03.2014

Manager

Scott's Brewery And Collectibles

Associate of Arts - Liberal Arts Transfer

Madison Colledge

High School Diploma -

Guilford Highschool

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Sara Whalen