Hi, I’m
Sara Whitehead
Overland Park,KS
Success is often achieved by those who don’t know that failure is inevitable.
Coco Chanel
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals.
Overview
5
years of professional experience
Work History
Sara's Cleaning Service LLC
Owner/Operator
2020.03 - 2023.08 (3 years & 5 months)
Job overview
- Managed day-to-day business operations.
- Consulted with customers to assess needs and propose optimal solutions.
- Trained and motivated employees to perform daily business functions.
- Evaluated suppliers to maintain cost controls and improve operations.
- Established foundational processes for business operations.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
- Trained and developed team members to build human capital.
- Used knowledge of market trends to create value-added solutions resulting in significant increase in revenues.
- Conducted target market research to discover customer needs and analyze competitor trends.
- Generated revenues yearly and effectively capitalized on industry growth.
- Established, optimized and enforced business policies to maintain consistency across industry operations.
- Oversaw end-to-end business processes to maintain proficiency and profitability.
Buffalo Wild Wings
Customer Service Specialist
2018.06 - 2022.04 (3 years & 10 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
City Reach Church
Customer Service Specialist
2020.04 - 2022.01 (1 year & 9 months)
Job overview
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Provided primary customer support to internal and external customers.
- Applied basic sales strategy to engage customers and present solutions to suit individual needs.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
Education
Ozarks Technical Community College , Springfield, MO
No Degree from Customer Service Management
2027
Branson High School , Branson, MO
High School Diploma
05.2015
Skills
- Profit and Loss
- Quality Control Planning
- Financial Planning
- Capital Expenditure Planning
- Marketing and Advertising
- Sales Growth
- Accounts Payable and Accounts Receivable
- Manage Programs
- Supplier Relations
- Financial Management
- Sales Oversight
- Tradeshow Events
- Business Administration
- Budget Development
- Business Planning
- Design Coordination
- Hiring and Staffing
- Customer Relations
- Client Service
- Team Oversight
- Contract Negotiation Expertise
- Staff Management
- Profit and Loss Analysis
- Business Development
- Investor Relations
- Sales Leadership
- Verbal and Written Communication
- Staff Training
- Quality Management Systems
- Business Launch
- Project Management
- Operations Management
- Human Resource Management
- Program Creation and Implementation
- Contract Management
- Cash Flow Optimization
- Account Oversight
- Articulate Communication
- Key Partnership Cultivation
- Talent Development
- Project Estimating
A little bit about me
I love the outdoors!
I enjoy kayaking with my friends and family, hiking, and camping!
I enjoy cooking with nature, love spending time in my garden and i absolutely love dogs!
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Specialist
City Reach Church
2020.04 - 2022.01 (1 year & 9 months)
Owner/Operator
Sara's Cleaning Service LLC
2020.03 - 2023.08 (3 years & 5 months)
Customer Service Specialist
Buffalo Wild Wings
2018.06 - 2022.04 (3 years & 10 months)
Ozarks Technical Community College
No Degree from Customer Service Management
Branson High School
High School Diploma
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