Sara Whiteley
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. As well as an organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Aire Serv Heating And Cooling
2022.11 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Reached out to customers after completed sales to suggest additional service or product purchases.
- Educated customers about billing, payment processing and support policies and procedures.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Maintained up-to-date knowledge of product and service changes.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Followed up on estimates and potential leads that my home comfort designer's quoted to bring in constant work for my installers.
- Filling out rebate forms for completed installs to keep up with promises made during proposals and keep up with customer satisfaction after installation
- Creating jobs and invoices for installs, maintenances and service repairs and cross checking all aspects of my work to guarantee correct and accurate information on all jobs.
- Offering customers indoor air quality products and maintenance plans to help them breath cleaner air, protect their equipment and lower the chance of costly service repairs.
- Followed up with previous clients of mine in which I sold indoor air quality packages to, in order to maintain and continue building customer relationships.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Outbound sales
Customer Service Representative and Inside Sales
Big Guy Garage Doors
2022.05 - 2022.11
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Attended telephone skills and program information training sessions to boost aptitude.
- Maintained and managed customer files and databases.
- Processed debit and credit card and electronic check payments.
- Compiled status and performance reports for team leaders to address company strengths and weaknesses.
- Collaborated with shipping team to track shipments, verify orders and handle product returns.
- Promptly responded to inquiries and requests from prospective customers.
- Developed and implemented sales strategies to increase profits.
- Used customer insights to develop innovative sales strategies to increase sales.
- Processed customer orders and inquiries via phone, email and, in-person communication to foster top-quality service delivery.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Promoted new products and services to existing customers, driving revenue growth and satisfaction.
- Built client list and strengthened customer relationships through consistent communication via phone and internet.
Customer Service Supervisor
Fox Pest Control
2021.12 - 2022.05
- Coached employees through day-to-day work and complex problems.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Improved office operations by automating client correspondence, record tracking and data communications.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Responded to customer calls and emails to answer questions about products and services.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Processed debit and credit card and electronic check payments.
- Attended telephone skills and program information training sessions to boost aptitude.
- Boosted customer service satisfaction ratings through consistent quality control.
Education
High School Diploma -
Naugatuck High School
Naugatuck, CT06.2021
Skills
- Payment Processing
- Call Center Operations
- Call Management
- Customer Support
- Escalation Management
- Sales Strategy
- Complaint Resolution
- Client Relations
- Customer Relations
- Critical Thinking
- Problem Resolution
- Appointment Scheduling
Timeline
Customer Service Representative
Aire Serv Heating And Cooling
2022.11 - Current
Customer Service Representative and Inside Sales
Big Guy Garage Doors
2022.05 - 2022.11
Customer Service Supervisor
Fox Pest Control
2021.12 - 2022.05
High School Diploma -
Naugatuck High School
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