Sara Whitestone
Clearwater,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Homemaker
Homemaker
11.2021 - Current
- Proven ability to learn quickly and adapt to new situations.
- Applied effective time management techniques
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Maintain budget, food preparation, laundry, scheduling appointments, household repairs and maintenance, caring for child
Delivery Driver
Amazon
06.2021 - 11.2021
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Completed on-time deliveries by choosing best and most efficient routes.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
Client Specialist
Macys Credit And Customer Service
03.2020 - 06.2021
- Responded to all client inquiries and asked appropriate questions to facilitate resolution.
- Interacted with team members across departments to research and resolve customer issues.
- Strategically assisting Bloomingdale's clients
- Inputting client orders and information
Customer Service Associate (Seasonal)
Spirit Halloween Super Store
09.2019 - 11.2019
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Housekeeping Associate
C&W Services
10.2017 - 07.2018
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed pre-cleaning duties by setting up cleaning carts with fresh linens, cleaning supplies, and requested guest supplies.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Independently fulfilled strong work load, inspecting dormitories to ensure it was sanitary for students and staff
Customer Service Associate
Bealls Outlet
02.2017 - 09.2017
- Developed and actualized customer service initiatives to decrease wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Provided customer feedback to management and identified areas of improvement for products and services.
- Utilized internal software and tools to meet customer needs and resolved issues promptly.
Assistant Manager
IHookah
06.2016 - 10.2016
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Mentored team members to enhance professional development and accountability in workplace.
Education
Associate of Science - Web Development
St. Petersburg College
Clearwater, FL06.2029
High School Diploma -
St. Petersburg High School
St. Petersburg, FL06.2016
Skills
- Cargo Handling
- Order Verification
- Dispatch Communication
- GPS Navigation
- Quality Assurance
- Customer Service
- Problem-Solving
- Exceptional communication
- Client Needs Assessment
- Order Processing
- De-Escalation Techniques
Timeline
Homemaker
Homemaker
11.2021 - Current
Delivery Driver
Amazon
06.2021 - 11.2021
Client Specialist
Macys Credit And Customer Service
03.2020 - 06.2021
Customer Service Associate (Seasonal)
Spirit Halloween Super Store
09.2019 - 11.2019
Housekeeping Associate
C&W Services
10.2017 - 07.2018
Customer Service Associate
Bealls Outlet
02.2017 - 09.2017
Assistant Manager
IHookah
06.2016 - 10.2016
Associate of Science - Web Development
St. Petersburg College
High School Diploma -
St. Petersburg High School
Similar Profiles
Robert Fisher IIRobert Fisher II
Stay-at-Home Father at HomemakerStay-at-Home Father at Homemaker
Sharlene O'NeilSharlene O'Neil
Stay At Home Mom at HomemakerStay At Home Mom at Homemaker
Tonya Trapani-HoffmannTonya Trapani-Hoffmann
Homemaker at HomemakerHomemaker at Homemaker