Sara Williams
Edna
Summary
Dynamic Insurance Service Representative with a proven track record at Jackson County Farm Bureau, excelling in customer retention through exceptional communication and relationship-building skills. Demonstrated attention to detail and effective problem-solving abilities, ensuring accurate record-keeping and timely resolution of inquiries, enhancing overall client satisfaction. Offering strong interpersonal skills and commitment to learning and development in insurance industry. Brings understanding of client needs and adeptness in handling inquiries and resolving issues. Ready to use and develop communication and problem-solving skills in Administrative Assistant role.
Overview
2
2
years of professional experience
Work History
Insurance Service Representative
Jackson County Farm Bureau
02.2015 - 08.2017
- Enhanced accuracy of record-keeping with diligent maintenance of logs and records.
- Managed high call volume effectively, ensuring prompt response times while maintaining quality of service provided to callers.
- Increased policyholder retention with exceptional customer service and detailed explanation of insurance coverages.
- Strengthened client relationships with timely follow-ups on outstanding issues and concerns.
- Enhanced customer satisfaction by promptly addressing and resolving insurance inquiries.
- Processed insurance policy cancellations and renewals quickly to meet call time targets.
- Posted payments to accounts and maintained records.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
Education
BBA - Healthcare Administration
University of Houston - Victoria
Victoria, TX05-2011
Skills
- Effective problem solving
- Professionalism and ethics
- Data entry proficiency
- Teamwork and collaboration
- Attention to detail
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Relationship building
Timeline
Insurance Service Representative
Jackson County Farm Bureau
02.2015 - 08.2017
BBA - Healthcare Administration
University of Houston - Victoria
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