Sara Williams
Bremerton,WA
Summary
Experienced business professional with a strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership and exceptional customer service with understanding and integrity. Prepared to make significant impact in driving business success and fostering team growth. Committed to compliance and ethical practices, ensuring operational excellence.
Overview
2027
2027
years of professional experience
Work History
Shift Supervisor
Starbucks
Bremerton, WA
01.2026 - Current
- Supervised daily operations to ensure high-quality customer service and efficient workflow.
- Trained and mentored new team members on product knowledge and operational procedures.
- Managed inventory levels, reducing waste through effective stock rotation practices.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Completed store opening and closing procedures and balanced tills.
- Enforced company policies and regulations with employees.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
Owner/Operator
Hoodoo Brew Coffee
Phoenix, AZ
06.2021 - 04.2025
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.
- Ensured compliance with relevant regulations, maintaining proper documentation and licensing requirements.
- Dropped and hooked trailers and changed configuration of equipment.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Customer Service Team Lead
The Everett Clinic/Optum Health
Everett, WA
09.2014 - 03.2021
- Supported representatives in navigating difficult interactions with customers, offering guidance on appropriate de-escalation techniques when needed.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Led regular team meetings to review performance data, discuss best practices, and collaborate on continuous improvement initiatives.
- Reviewed customer survey results periodically to identify patterns of dissatisfaction and address them proactively within the team.
- Served as a resource for representatives, answering questions and providing guidance on best practices in addressing specific customer concerns.
- Took cash and credit card payments via phone, in person, and through email.
- Assisted management in hiring decisions by conducting interviews with prospective candidates and evaluating their suitability for the Customer Service Team Lead role effectively.
- Trained and supervised team of customer service representatives in providing quality service to customers.
Collections Specialist
Sentry Credit Inc
Everett, WA
2007 - 2014
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Negotiated to collect balance in full.
- Improved customer payment compliance through negotiating mutually agreeable repayment plans.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Maintained compliance with state and federal regulations during all collections activities, ensuring ethical business practices.
- Cultivated a professional demeanor when dealing with difficult customers, displaying empathy while remaining assertive in achieving desired outcomes.
Education
GED -
Edmonds Community College
Lynnwood, WAMedical Assistant Certification - Medical Assisting
Eton Technical Institute
Everett, WASkills
- Documentation and reporting
- Patience and persistence
- Inventory management
- Strong work ethic
- Decision-making
- Dependable and reliable
- Customer service
- Schedule management
- Stress tolerance
- Goal-oriented mindset
- Staff management
- Employee training
Timeline
Shift Supervisor
Starbucks
01.2026 - Current
Owner/Operator
Hoodoo Brew Coffee
06.2021 - 04.2025
Customer Service Team Lead
The Everett Clinic/Optum Health
09.2014 - 03.2021
Collections Specialist
Sentry Credit Inc
2007 - 2014
GED -
Edmonds Community College
Medical Assistant Certification - Medical Assisting
Eton Technical Institute