Sara Williams
Normal,IL
Overview
1
1
Certification
29
29
years of professional experience
Work History
Home Support Worker
Rory Nolan
Bloomington, IL
09.2025 - Current
- Provided companionship and emotional support, enhancing client well-being and quality of life.
- Administered prescribed medications, ensuring strict adherence to health plans.
- Coordinated meal planning, shopping, cooking, and cleanup for optimal nutrition.
- Delivered companionship and emotional support to improve client well-being.
- Coordinated meal planning, shopping, cooking, and cleanup, ensuring clients received nutritious meals tailored to their dietary needs.
- Enhanced mobility by strategically arranging furniture and placing assistive devices, promoting client independence and safety.
Pharmacy Technician/Procurement
Critical Care Pharmacy
Peoria, US
06.2025 - 08.2025
- Assisted pharmacists in accurately dispensing medications, ensuring adherence to dosage instructions and safety protocols.
- Managed inventory of pharmaceutical supplies by monitoring stock levels and placing orders, ensuring uninterrupted availability of medications.
- Operated computer systems for precise entry of prescription information into pharmacy database, supporting accurate medication dispensing.
- Maintained a clean and organized work environment compliant with regulatory standards.
- Participated in daily filling and accuracy checks of prescriptions, enhancing quality control and patient safety.
Sterile Processing Technician
OSF HealthCare
Peoria, US
01.2023 - 05.2025
- Decontaminated and sterilized surgical instruments, equipment, and supplies according to established protocols
- Assembled instrument trays and sets with meticulous attention to detail, ensuring accuracy and completeness
- Operated and maintained autoclaves, ultrasonic cleaners, and other sterilization equipment in compliance with safety guidelines
- Inspected instruments for damage or defects, promptly reporting any issues to the supervisor for repair or replacement
- Managed inventory of sterile supplies, monitoring stock levels and initiating orders as needed to maintain adequate supply
- Followed strict infection control practices at all times to prevent cross-contamination and ensure patient safety
- Maintained accurate records of sterilization processes performed on each item using electronic tracking systems
- Participated in ongoing training programs to stay updated on new techniques, technologies, and best practices in sterile processing
- Demonstrated proficiency in handling delicate surgical instruments such as forceps, scalpels, retractors, etc
- Ensured timely delivery of sterile supplies by efficiently prioritizing tasks based on urgency
- Trained new staff members on proper decontamination techniques and sterilization protocols
- Maintained a clean and organized work area to promote efficiency and prevent contamination
- Assisted in the preparation of surgical trays for various specialties, including orthopedics, neurology, and cardiology
- Maintained accurate documentation of all processed items for tracking purposes and quality control audits
Reservation Specialist
Pinellas Suncoast Transit Authority
Saint Petersburg, US
10.2021 - 09.2022
- Delivered exceptional customer service for ADA/paratransit and mobility on demand services.
- Resolved daily trip discrepancies through effective troubleshooting, ensuring accurate service delivery.
- Built strong relationships with multiple fleets to enhance collaboration within PSTA ADA/paratransit program.
- Ensured superior service delivery to maintain high levels of client satisfaction.
Co-Owner and Office Manager
D&S Services and Fabrication
Clearwater, US
10.2017 - 04.2021
- Directed resources to optimize team performance./ Monitored inventory levels to maintain stock availability., Generated invoices for customer transactions in a timely manner., Billing, A/P & A/R, Purchasing
- Managed resources to enhance team performance./ Tracked inventory levels to ensure consistent stock availability., Created and issued invoices for customer transactions promptly., Managed billing operations to ensure timely invoicing., Managed accounts payable and receivable tasks efficiently., Oversaw purchasing processes to ensure inventory availability.
- Inventory and procurement
Pharmacy Technician Prior Authorization
Wellcare Healthcare Plans
Tampa, US
01.2017 - 12.2017
- Customer Service for inbound calls
- Medicaid and Medicare Adjudication/Billing
- 4 Brand Limit, Prior Authorizations, Quantity reviews, DERs.
- Long-term care and WHI for Retail
- Created formulary templates that included rejection and resolution guidelines for easier access.
- Performed medication reconciliation for patients, identifying discrepancies and collaborating with healthcare providers to resolve any issues
- Updated patient profiles and confidential records, ensuring accuracy of allergies, medical conditions, and current medications.
- Maintained a positive attitude during challenging interactions with upset or irate customers, deescalating situations effectively
- Deescalated difficult customer situations with empathy, building rapport and maintaining professionalism throughout interactions.
Pharmacy Operations Supervisor
Kindred Healthcare
Saint Petersburg, US
09.2003 - 03.2005
- Managed daily operations of high-volume pharmacy, overseeing inventory and prescription fulfillment.
- Developed quality control measures to ensure accuracy in medication dispensing.
- Led team of 30 pharmacy technicians, providing training and conducting performance evaluations.
- Ensured compliance with state regulations regarding controlled substances handling and disposal.
- Created standard operating procedures for order processing and patient counseling.
- Conducted regular inventory audits to prevent shortages and minimize waste.
- Implemented new pharmacy software, enhancing workflow efficiency through cross-functional collaboration.
Medical Records Technician
Medistat
Tampa, US
03.2003 - 09.2003
- Maintained and organized medical records for large healthcare facility, ensuring compliance with regulations
- Collaborated with healthcare professionals to ensure accurate and timely documentation of patient care
- Collaborated with physicians, nurses, and other healthcare professionals to ensure accurate documentation of patient care
- Performed regular audits to verify the completeness and accuracy of medical records
- Ensured confidentiality of patient information while strictly adhering to privacy laws and regulations
- Investigated complaints or concerns regarding medical record management and implemented corrective actions.
- Investigated complaints or concerns regarding medical record management, taking appropriate corrective actions when necessary
- Collaborated with IT department on system upgrades or enhancements related to electronic health records
Lead Pharmacy Technician
NCS Healthcare
Pinellas Park, US
05.1997 - 03.2003
- Recruited as entry-level medical records clerk, implementing streamlined filing system for efficiency.
- Promoted to pharmacy packaging and re-supply team lead, overseeing operations in skilled nursing facilities and assisted living.
- Worked in IV department, specializing in emulsions and compounding from 2000 to 2002.
- Oversaw purchasing and procurement inventory control from 2002 to 2003, focusing on returns and medication forecasting.
- Administered medication as prescribed, ensuring compliance with health plans.
- Managed data entry, order entry, and medical records from 1998 to 2000, ensuring accuracy.
- Collaborated with healthcare professionals to develop personalized care plans.
- Administered medication according to prescriptions.
- Maintained accurate records of client care and services provided.
- Assisted clients with daily living activities and personal care tasks.
- Provided companionship and emotional support to enhance client well-being.
- Facilitated completion of household tasks to support client comfort and well-being., including meal preparation and light cleaning duties.
- Managed household tasks, including meal preparation and light cleaning duties.
- Conducted thorough housekeeping duties to promote a healthy and inviting environment., including laundry, vacuuming and dusting.
Education
High school diploma -
Northeast High School
Saint Petersburg, FL04-1997
Skills
- Infection control expertise
- Medical terminology
- Pharmacy technician experience
- IV infusion
- Order entry
- LTC pharmacy
- Medical equipment sterilization
- Infection control knowledge
- Hospital experience
- Data entry
- Computer skills
- Typing
- Time management
- Organizational skills
- Customer service
- HIPAA
Certification
- Pharmacy Technician License
- BLS Certification
- CPR Certification
- Infection Control Certification
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
Home Support Worker
Rory Nolan
09.2025 - Current
Pharmacy Technician/Procurement
Critical Care Pharmacy
06.2025 - 08.2025
Sterile Processing Technician
OSF HealthCare
01.2023 - 05.2025
Reservation Specialist
Pinellas Suncoast Transit Authority
10.2021 - 09.2022
Co-Owner and Office Manager
D&S Services and Fabrication
10.2017 - 04.2021
Pharmacy Technician Prior Authorization
Wellcare Healthcare Plans
01.2017 - 12.2017
Pharmacy Operations Supervisor
Kindred Healthcare
09.2003 - 03.2005
Medical Records Technician
Medistat
03.2003 - 09.2003
Lead Pharmacy Technician
NCS Healthcare
05.1997 - 03.2003
High school diploma -
Northeast High School