Sara Wilson

- Collaborated with underwriters to adjust policy details, including effective dates, named insureds, and coverage options.

- Assisted insureds via phone and email with policy changes and resolving any issues related to their policies.

- Verified and ensured accuracy of policy corrections.

- Processed policy endorsements efficiently.

- Utilized Excel, Microsoft Word, and other applications to manage and organize workload, improving overall workflow.

• Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
• Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
• Adhered to all regulations for insurance sales.
• Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
• Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
• Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.

Took Phone calls to assist with customer’s account issues such as: Payment, Personal Details, Address changes, etc.

Assisted with website issues such as: Error messages, Application failures, browser issues.

Created training Documents through Word/Power Point/ Excel.

Assisted customers also via email.

• Prepared products by adding tags and readying pallets for restocking
• Transported merchandise from stockroom to sales floor and followed planograms to accurately replenish items
• Recommended, selected and helped locate out-of-stock merchandise based on customer requests
• Kept sales floor attractive and customer-ready by regularly recovering departments with fronted, organized and well-stocked merchandise
• Put new merchandise on shelves and racks in attractive arrangements
• Took part in trainings and workshops, learning about upcoming product launches and new merchandise
• Stamped, attached and changed price tags on merchandise and transported packages to customers' vehicles
• Read orders to obtain item numbers and located merchandise in bins or on shelves.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness
• Facilitated activities of daily living, personal hygiene management, feeding and ambulation
• Conducted routine checks on patient vitals, blood pressure, blood sugar and heart rate
• Exhibited compassionate care and communication regarding issues surrounding death and dying
• Managed and maintained patient rooms, shared-living areas and nursing stations
• Responded to patient alarms and needs-assessment requests to identify course of treatment
• Maintained accurate, timely flow of information by completing thorough patient records and updating healthcare team on patient status
• Consulted with nurses to develop patient care plans and evaluate treatment options
• Used mobility devices to transport patients
• Provided basic patient care by bathing and grooming patients, changing bedding and assisting in feeding activities.

• Operated cash register, collected payments and provided accurate change
• Completed daily recovery tasks to keep areas clean and neat for maximum productivity
• Worked closely with front-end staff to assist customers
• Processed sales transactions to prevent long customer wait times
• Trained new team members in cash register operation, stock procedures and customer services
• Took phone calls to assist with customer’s account issues such as: Payment, Personal Details, Address changes, etc
• Assisted with website issues such as: Error messages, Application failures, browser issues
• Created training documents through Word/Power Point/ Excel
• Assisted customers also via email.

• Served high customer volumes during special events, nights, and weekends.
• Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
• Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
• Contributed to a positive work environment through effective teamwork and communication with colleagues.
• Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
• Kept bar presentable and well-stocked to meet customer needs.
• Followed alcohol awareness procedures for preventing excessive guest intoxication.