Sara Wilson
Liberty,SC
Summary
Focused Key Holder committed to driving top-level performance and quality service. Enthusiastic and quick-learning with proven history of bringing value to projects. Supports and prepares team to balance guest experience with necessary operational tasks.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Key holder/Salon Stylist
Great Clips
Anderson, SC
11.2024 - 04.2026
- Managed daily store operations and ensured compliance with company policies.
- Assisted customers with product selection and service inquiries.
- Trained new staff on procedures and customer service standards.
- Promoted ongoing team collaboration and positive customer experiences daily.
Barista Trainer
Starbucks
Anderson, SC
10.2020 - 08.2023
- Trained new baristas on coffee preparation techniques and service standards.
- Conducted regular training sessions to enhance team knowledge of menu offerings.
- Demonstrated proper equipment usage and maintenance for espresso machines.
- Provided exceptional customer service while taking and processing orders efficiently.
Marketing Specialist
Freelance
Anderson, SC
01.2020 - 08.2023
- Developed targeted marketing strategies for various freelance clients.
- Conducted market research to identify trends and customer preferences.
- Managed social media accounts, creating engaging content and responding to inquiries.
Fragrance Department Manager
Belk
Anderson, SC
02.2019 - 04.2020
- Trained and mentored staff to improve customer service skills.
- Ensured compliance with company policies and procedures during shifts.
- Resolved customer inquiries and complaints in a timely manner.
Crew Leader/ Head Ice Cream Maker
Bruster's Real Ice Cream
Anderson, WI
03.2016 - 04.2018
- Trained new crew members on service protocols and best practices.
- Managed inventory levels and restocked supplies as needed.
- Managed multiple employees in various job tasks throughout phases of project completion.
Education
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
Powdersville, SC 08.2023 - 10.2024
Skills
- Customer Service
- Staff training
- Product knowledge
- Market research
- Visual merchandising
- Social media management
- Problem solving
- Effective communication
- Conflict resolution
- Task delegation
- Customer service management
- Cash handling
- Sales quotas
Timeline
Key holder/Salon Stylist
Great Clips
11.2024 - 04.2026
Cosmetology License - Cosmetology
Kenneth Shuler School of Cosmetology
08.2023 - 10.2024
Barista Trainer
Starbucks
10.2020 - 08.2023
Marketing Specialist
Freelance
01.2020 - 08.2023
Fragrance Department Manager
Belk
02.2019 - 04.2020
Crew Leader/ Head Ice Cream Maker
Bruster's Real Ice Cream
03.2016 - 04.2018