Sara Woods
Warner Robins,GA
Summary
I have worked for GEICO for over 7 years I started in claims in 2017 and during my transition period I assisted with salvage during their backlog of open salvage claims. Continued my training in claims and was asked to assist with the South Carolina Proof of Coverage team. I have also assisted with PRU and again with the South Carolina Proof of Coverage team. I was on the Que team for awhile. Then returned to claims where I made Chairman's Club 3 times ( 1 bronze and 2 silver). I was promoted to TCR1 where I learned more about the specialized claims and how to handle certain coverage concerns and attorney requests. During the companies streamlining I was returned to ICS where I have combined what I learned in CSS and TCR 1. I enjoy taking care of my customers and providing the information they need to move forward in a difficult situation. I believe that I can bring a unique perspective to this position and learn to be excellent at this job. I am caring and informative, given the opportunity I will be a great addition to the team.
Overview
17
17
years of professional experience
Work History
Insurance Claims Representative
GEICO, Government Employees Insurance
06.2017 - Current
- Worked productively in fast-moving work environment to process large volumes of claims.
- Followed up with customers on unresolved issues.
- Improved customer satisfaction by providing timely and accurate information on claim status and resolution.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
- Delivered personalized customer service, addressing policyholder concerns and clarifying coverage details.
Department Manager
Walmart
06.2007 - 06.2017
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Established clear performance expectations for staff members which led to increased accountability.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Education
Associate of Applied Science - Business Management
Georgia Military College
Warner Robins, GA05.2025
Associate of Science - Business Technology
Central Georgia Technical College
Warner Robins12.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Conflict Resolution
- Complaint Handling
- Professional telephone demeanor
Timeline
Insurance Claims Representative
GEICO, Government Employees Insurance
06.2017 - Current
Department Manager
Walmart
06.2007 - 06.2017
Associate of Applied Science - Business Management
Georgia Military College
Associate of Science - Business Technology
Central Georgia Technical College