Sara Wright
Canton,OH
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Receptionist, Payment Poster, Coding and Billing
51 Oakwood Medical Billing
North Canton, Ohio
02.2019 - 05.2023
- Assisted with special projects assigned by management when required.
- Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
- Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.
- Compiled data from various sources into organized reports for management review.
- Monitored office supplies inventory and placed orders when necessary.
- Answered, screened, and forwarded incoming phone calls while managing multi-line telephone systems.
- Performed clerical duties such as filing, photocopying, transcribing, and faxing.
- Updated and recorded customer or client information to maintain accounts.
- Handled mail distribution, including sorting and forwarding incoming mail and preparing outgoing mail.
- Handled customer inquiries and complaints, providing timely and appropriate solutions.
- Answered and directed incoming calls using multi-line telephone system.
- Processed payments and updated accounts to reflect balance changes.
- Greeted customers, answered general questions and directed to appropriate locations.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Answered multi-line telephone with polite tone of voice to provide general information and answer inquiries.
- Updated patient accounts with current information after verifying accuracy of data entered into the system.
- Provided customer service support to patients regarding inquiries related to account status and payment history.
- Posted payments for insurance companies, including Medicare and Medicaid, by accurately entering data into the system.
- Ensured compliance with HIPAA regulations when dealing with patient information.
- Posted payments and sent reviews and denials.
- Received payments from insurance providers, handled Medicare packages and completed immediate processing.
- Prepared, distributed and reviewed insurance payments and recorded in corporate database.
- Reviewed refund requests and forwarded information to analyst.
Education
High School Diploma -
Massillon Washington High School
Massillon, OH05-2008
Skills
- Clerical Support
- Office Management
- Scheduling
- Project Coordination
- Administrative Support
- File Management
- Data Entry
- Service-oriented mindset
- Professional Demeanor
- Verbal and written communication
- Multi-line telephone skills
- Professional and polished presentation
- Information Protection
- Business Correspondence
- Mail distribution
- Security awareness
- Positive and professional
- Organization skills
- Documentation And Reporting
- Document Control
- Time Management
- Multi-Line Telephone Systems
Timeline
Receptionist, Payment Poster, Coding and Billing
51 Oakwood Medical Billing
02.2019 - 05.2023
High School Diploma -
Massillon Washington High School
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