Sara Wroblewski

• Design Specialist at Pottery Barn assisting customers in selecting furniture, decor, and other homegoods that align with their design preferences. Provide expertise on product features, styles, and trends.
• Key Holder/Lead-opening and closing the store as needed, counting cash and register till as well as deposits, managing the floor to ensure customer service and maintaining store aesthetics.
• Ensure staff is trained with expert customer relations skills, enhanced communication techniques,and maintains advanced product knowledge
• Improve the quality of the in-store customer experience by communicating and training staff on fostering relationships through the brand story
• Customer Assistance: Assisting customers in-store with their design needs, helping them choose furniture, accessories, and decor that suit their needs
• Product Knowledge: Having a deep understanding of Pottery Barn's product line, including materials, styles, and features, to effectively guide customers in their choices
• Design Consultation: Offering design consultation services to customers, understanding their preferences, and providing recommendations to create cohesive and aesthetically pleasing home interiors
• Visual Merchandising: Ensuring that the store's displays are visually appealing and reflect current design trends. This may involve arranging furniture and decor to create inspiring vignettes
• Sales Support: Collaborating with the sales team to achieve sales goals by providing design expertise and helping customers make informed purchasing decisions
• Product Education: Keeping up-to-date with product updates and trends in interior design to provide accurate and helpful information to customers
• Order Processing: Assisting customers with the ordering process, including explaining delivery options, handling transactions, and ensuring customer satisfaction

• Provided general administrative support, such as assist in problem-solving, decision-making, managing expense, and prioritizing tasks

• Acted as a liaison between the estate and vendors to help build and maintain strong relationships

• Maintained confidentiality and discretion in handling professional and personal sensitive
• Calendar Management: Worked closely with high level external clients to align on key priorities and assisted with details required to successfully manage their engagements
• Travel Management: Coordinated high volume and extensive/complex domestic/international travel
• Event Planning: Managed all aspects of onsite and offsite small to large meetings and events

• Communication: Built documents, spreadsheets and presentations
• Prepared staff agenda, document meeting minutes. and managed action items
• Building and maintaining relationships with key contacts, both professional and personal.

• Adapted quickly to last-minute changes in plans or circumstances without compromising on quality or results.
• Anticipated needs of family members by staying informed about their preferences, schedules, and priorities.

• Provided a range of responsibilities related to customer service, sales and store operations
• Built and maintained relationships with key contacts, both professional and personal
• Customer Service: Greeted and assisted customers in a friendly and approachable manner.
• Sales: Achieved sales targets by actively engaging with customers to promote products. Upselling and cross-selling to increase the average transaction value
• Product Knowledge: Developed a thorough understanding of American Eagle's product line,including features and benefits
• Visual Merchandising: Assisted with store merchandising and maintaining visual standards. Arranged and organized merchandise to enhance the overall shopping experience
• Inventory Management: Monitored and replenished merchandise on the sales floor. Participated in inventory counts and restocking as needed
• Team Collaboration: Collaborated with team members to ensure a positive and cohesive work environment. Assisted with tasks as needed, including opening and closing procedures
• Loss Prevention: Followed company policies and procedures to prevent loss and maintain store security
• Training and Development: Participated in training programs to enhance product knowledge and customer service skills.