SARA YBARRA
Amarillo
Summary
Detail-oriented and dependable professional with a proven track record of managing multiple priorities while maintaining a positive attitude. Strong willingness to embrace additional responsibilities to support team objectives and drive success. Adapt at fostering collaborative environments that enhance productivity and morale. Committed to delivering high-quality results in fast-paced settings, consistently meeting or exceeding goals.
Overview
6
6
years of professional experience
Work History
Customer Care Advisor
FirstBank Southwest
Amarillo, TX
10.2024 - Current
- Resolved customer inquiries efficiently, enhancing overall satisfaction and loyalty.
- Guided customers through complex banking processes, ensuring clarity and understanding.
- Trained new team members on customer service protocols and best practices.
- Implemented feedback mechanisms to gather customer insights for service improvement.
- Collaborated with cross-functional teams to streamline complaint resolution processes.
- Collaborated with team members to enhance overall customer experience and satisfaction levels.
Teller 1
FirstBank Southwest
Hereford, TX
02.2023 - 10.2024
- Greet all customers walking in and give them eye contact so they feel welcome and know they are recognized. After we are done with the transaction thank them for their business.
- Processed daily transactions including deposits, loan payments, cash withdrawals, and cashiers checks.
- Assist customers with card issues and resolved any related problems effectively.
- Maintained accuracy by balancing the cash drawer at the end if each day and ensuring correct amounts are dispensed.
- Managed the opening of safety deposit boxes for customer and ensured all station areas were clean and organized.
- Demonstrated punctuality and responsibility by counting the vault at the end of each day to verify cash balances.
- Monitored and flagged potential fraudulent emails, providing vigilant oversight to protect customer information.
- Addressed customer inquiries and provided comprehensive support to enhance customer satisfaction with our bank.
Wizard Knife Operator
Cargil Meat Solutions
Friona, TX
08.2022 - 02.2024
- Started with responsibilities including removing meat from the neck bones.
- After 2-3 months, covered for a colleague using the wizard knife, which involved a more complex and engaging task.
- I enjoyed the challenge and efficiency of the new role, leading to a transition from temporary to primary responsibility.
- Developed proficiency in using the wizard knife, ultimately surpassing initial expectations and being officially assigned the role of full time.
Cashier/Customer Service
JJ's Convenience Store
Hereford, TX
06.2020 - 10.2021
- Managed cash transactions and ensured accurate balancing of the cash drawer at the end of each shift.
- Stocked products and maintained inventory in freezers, ensuring readiness and availability of items.
- Prepared and served meals during breakfast, lunch, and other peak periods, delivering high-quality customer service.
- Conducted closing duties including sweeping and mopping the store, sanitizing tables and counters to maintain cleanliness and organization for the following day.
Education
High School Diploma -
Hereford High School
Hereford, TX05-2022
Skills
- Effective communication
- Problem Resolution
- Critical thinking
- Proficient in computer applications
- Customer Relationship Management
- Prioritization and scheduling
- Capacity to adjust to new challenges
- Limited Bilingual
- Multitasking and organization
- Collaborative teamwork
Languages
Spanish
Limited Working
Timeline
Customer Care Advisor
FirstBank Southwest
10.2024 - Current
Teller 1
FirstBank Southwest
02.2023 - 10.2024
Wizard Knife Operator
Cargil Meat Solutions
08.2022 - 02.2024
Cashier/Customer Service
JJ's Convenience Store
06.2020 - 10.2021
High School Diploma -
Hereford High School