Compassionate and detail oriented professional with a background in respiratory care, now seeking to transition into the customer service industry.
Proven ability to communicate effectively, solve problems under pressure, and deliver empathetic, high-quality support. Brings a strong foundation in patient-centered care, teamwork and adaptability. Ready to apply these strengths to exceed customer expectations in a service-focused role.
Overview
34
34
years of professional experience
Work History
Respiratory Therapist
Pulmonary Medicine Consultants
Richardson
08.1991 - 04.2025
Assessed patient's response to therapeutic interventions by observing physical conditions or interpreting test results.
Prepared reports summarizing the patient's progress towards established goals for review by the physician.
Collaborated with interdisciplinary team members to ensure optimal patient care was achieved.
Instructed patients on proper use of respiratory equipment including oxygen therapy, ventilators and aerosol therapy.
Conducted follow-up visits with patients to evaluate treatment outcomes and make recommendations for additional care if needed.
Developed individualized plans of care based on assessment findings, patient needs and physician orders.
Performed diagnostic tests such as arterial blood gas analysis, pulmonary function testing and sleep studies.
Evaluated patient's need for additional resources such as home health services or durable medical equipment.
Monitored patient progress to determine effectiveness of treatments and made necessary adjustments.
Provided education to patients regarding lifestyle changes that may help improve their condition.
Conducted therapeutic and diagnostic procedures with treatment methods and equipment.
Interacted with patients, family members and physicians to coordinate patient care.
Adhered to standards of excellence for respiratory care and diagnostic services.
Educated patients and families about conditions and taught appropriate disease management techniques.
Enforced physicians' orders for specific treatment protocols and durations.
Read prescription information and laboratory results to assess patients' needs and conditions.
Maintained charts containing patients' pertinent identification and therapy information.
Inspected and cleaned respiratory therapy equipment to maintain functionality.