Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Zapata

Summerville,SC

Summary

Dynamic and adaptable professional with a proven track record for enhancing customer satisfaction through exceptional service and efficient complaint resolution. Skilled in POS system operation and fostering positive customer relationships, I consistently exceed performance goals. My reliability and ability to thrive in high-pressure situations have significantly contributed to increased customer loyalty and workplace efficiency. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving. Experienced working in diverse retail environments. Genuine people-person successful mediating various disputes.

Overview

7
7
years of professional experience

Work History

Customer Service Cashier, Front Desk Associate

7-eleven
03.2024 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Utilized POS system to handle customer cash and credit card transactions.
  • Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
  • Demonstrated versatility by cross-training in various departments throughout the store when required.
  • Offered additional services such as loyalty programs or special promotions to enhance customer engagement.

Sales Associate, Manager

Wig World Beauty Supply
08.2019 - 01.2024
  • Managed a team of sales associates, providing guidance and support to improve overall performance.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Organized product displays to attract potential buyers and increase sales conversions.
  • Enhanced store presentation by optimizing store layout, visual merchandising, and promotional materials.
  • Conducted performance reviews, handle employee matters relating to job performance, grievances, promotions, transfers and terminations.
  • Maintained accurate records of all transactions, inventory movements, customer interactions allowing for data-driven decision-making and improved operational efficiency.
  • Cultivated a positive work environment that fostered teamwork and motivated employees to excel in their roles.
  • Built long-lasting relationships with key clients leading to an increase in referral business from satisfied customers.
  • Analyzed market trends to identify opportunities for growth and developed targeted marketing campaigns accordingly.
  • Streamlined inventory management processes, reducing overhead costs and improving product availability.

Sales Associate, Front Desk

Dr. Gleem Car Wash & Detailing
10.2017 - 11.2019
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Engaged with customers to effectively build rapport and lasting relationships.

Teacher, Daycare Assistant

Starbright Academy
05.2019 - 09.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Supported student physical, mental, and social development using classroom games and activities.
  • Incorporated multiple types of teaching strategies into classroom.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Education

Associate of Arts - Visual And Performing Arts

Houston Community College
Houston, TX

No Degree - Medical Interpreting

The University of Texas At San Antonio
San Antonio, TX

High School Diploma -

North Houston Early College High School
Houston, TX
05.2017

Skills

  • Customer Service
  • Customer Satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash Handling
  • Customer Complaint Resolution
  • Guest Services
  • POS System Operation
  • Customer Assistance
  • Honest and Dependable
  • Adaptable and Flexible
  • willingness to learn

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Customer Service Cashier, Front Desk Associate

7-eleven
03.2024 - Current

Sales Associate, Manager

Wig World Beauty Supply
08.2019 - 01.2024

Teacher, Daycare Assistant

Starbright Academy
05.2019 - 09.2019

Sales Associate, Front Desk

Dr. Gleem Car Wash & Detailing
10.2017 - 11.2019

Associate of Arts - Visual And Performing Arts

Houston Community College

No Degree - Medical Interpreting

The University of Texas At San Antonio

High School Diploma -

North Houston Early College High School
Sara Zapata