Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sara Zawadzki

Summary

Assistant General Manager at Gravity Vault with a proven track record in staff management and customer service excellence. Enhanced employee performance through effective training and development while optimizing inventory control to drive profitability. Recognized for resolving customer concerns swiftly, fostering loyalty and repeat business.

Overview

6
6
years of professional experience

Work History

Assistant General Manager

The Gravity Vault
09.2024 - Current
  • Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
  • Trained new staff members, equipping them with skills needed for success in their roles.
  • Managed team schedule with eye for coverage needs and individual strengths.
  • Handled cash accurately and prepared deposits.
  • Motivated and disciplined employees to maximize performance.
  • Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
  • Increased customer satisfaction by addressing and resolving concerns in a timely manner.
  • Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
  • Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
  • Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.

Shift Leader

The Gravity Vault
09.2022 - 09.2024
  • Trained and mentored new team members on operational procedures and best practices.
  • Supervised daily operations to ensure adherence to quality and safety standards.
  • Managed inventory levels, optimizing stock replenishment processes for efficiency.
  • Collaborated with management on strategic initiatives to enhance overall operational effectiveness.
  • Fostered positive work environment, leading to higher employee morale and reduced turnover.

Instructor

The Gravity Vault
09.2021 - 05.2022
  • Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.
  • Assisted in maintaining clean and organized facility spaces for optimal client experience during group lessons or private instruction sessions.
  • Assisted in the planning and execution of special events such as climbing competitions or workshops, contributing to increased community engagement with the facility.
  • Improved safety standards by conducting thorough equipment inspections before each climbing session.

Customer Service Representative

Speedway Gas Station
07.2019 - 12.2020
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Performed inventory control, such as counting, and stocking merchandise.

Education

Bayport-Blue Point High School
Bayport, NY
06.2019

Skills

  • Staff management
  • Inventory control
  • Operations management
  • Staff development
  • Employee scheduling
  • Training and development skill
  • Customer service
  • Staff hiring

Languages

English
Native or Bilingual
Polish
Native or Bilingual

Timeline

Assistant General Manager

The Gravity Vault
09.2024 - Current

Shift Leader

The Gravity Vault
09.2022 - 09.2024

Instructor

The Gravity Vault
09.2021 - 05.2022

Customer Service Representative

Speedway Gas Station
07.2019 - 12.2020

Bayport-Blue Point High School

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