Sara Zawadzki
Summary
Assistant General Manager at Gravity Vault with a proven track record in staff management and customer service excellence. Enhanced employee performance through effective training and development while optimizing inventory control to drive profitability. Recognized for resolving customer concerns swiftly, fostering loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Assistant General Manager
The Gravity Vault
Westbury And Melville, NY
09.2024 - Current
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Trained new staff members, equipping them with skills needed for success in their roles.
- Managed team schedule with eye for coverage needs and individual strengths.
- Handled cash accurately and prepared deposits.
- Motivated and disciplined employees to maximize performance.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Oversaw inventory management processes to maintain proper stock levels and minimize spoilage or waste.
- Optimized scheduling practices to ensure appropriate coverage during peak hours while minimizing labor costs.
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
Shift Leader
The Gravity Vault
Melville, NY
09.2022 - 09.2024
- Trained and mentored new team members on operational procedures and best practices.
- Supervised daily operations to ensure adherence to quality and safety standards.
- Managed inventory levels, optimizing stock replenishment processes for efficiency.
- Collaborated with management on strategic initiatives to enhance overall operational effectiveness.
- Fostered positive work environment, leading to higher employee morale and reduced turnover.
Instructor
The Gravity Vault
Melville, NY
09.2021 - 05.2022
- Strengthened customer loyalty by consistently delivering exceptional service during both one-on-one instruction sessions or large group classes alike.
- Assisted in maintaining clean and organized facility spaces for optimal client experience during group lessons or private instruction sessions.
- Assisted in the planning and execution of special events such as climbing competitions or workshops, contributing to increased community engagement with the facility.
- Improved safety standards by conducting thorough equipment inspections before each climbing session.
Customer Service Representative
Speedway Gas Station
Bayport, NY
07.2019 - 12.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Unloaded, sorted and stocked merchandise according to store layout and product placement.
- Performed inventory control, such as counting, and stocking merchandise.
Education
Bayport-Blue Point High School
Bayport, NY06.2019
Skills
- Staff management
- Inventory control
- Operations management
- Staff development
- Employee scheduling
- Training and development skill
- Customer service
- Staff hiring
Languages
English
Native or Bilingual
Polish
Native or Bilingual
Timeline
Assistant General Manager
The Gravity Vault
09.2024 - Current
Shift Leader
The Gravity Vault
09.2022 - 09.2024
Instructor
The Gravity Vault
09.2021 - 05.2022
Customer Service Representative
Speedway Gas Station
07.2019 - 12.2020
Bayport-Blue Point High School