Sara Zendejas

• Supported and monitored implementation of IEP goals and objectives to ensure successful outcomes for identified students.
• Assisted teachers in managing challenging behaviors associated with Autism Spectrum Disorder while maintaining a safe learning environment.
• Supported students throughout academic instruction and assignments.
• Conducted small group and individual classroom activities with students based on differentiated learning needs.
• Supported students with the use of augmentative communication tools, including devices and communication boards.
• Supported the learning process of eating, food preparation, and cleaning skills.
• Monitored and assisted students to complete tasks efficiently, ensuring focus and minimizing disruptions.
• Monitored, intervened, and redirected student behaviors to maintain a positive learning environment.
• Supported students' personal care needs by assisting with toileting, diapering, and cleaning bodily fluids.
• Facilitated the safe and timely transportation of students to and from school.

• Answered phone with friendly greeting and assisted customer to correct department.
• Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Established relationships with customers to encourage payment of delinquent accounts.
• Contacted customers to discuss payment schedules and set up or immediately process payments.
• Handled cash and debit card payments.
• Documented collection efforts and noted every call with customer.
• Responded to customer inquiries and provided detailed account information.

• Greeted incoming visitors and parents

professionally and provided friendly, knowledgeable assistance.

• Assisted in set up and orientation for new teachers and staff.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered and responded to student and parent inquiries regarding academics, field trips, afterschool activities and school events.
• Organized and managed school records, student documentation, and administrative communications.
• Prepared balanced course schedules, student rosters, and class lists.
• Maintained daily attendance record of students in school.
• Input data into spreadsheets and databases.
• Coordinated and scheduled meetings and appointments.
• Maintained visitor log for entering and leaving facility for security purposes.
• Collected cash and debit card payments for extracurricular activities.

• Supervised food preparation stations to observe hygiene and taste quality of food served to customers.
• Reduced shortages by holding staff accountable for excessive food waste and conducting shift inventories.
• Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
• Oversaw front of house personnel to maintain adequate staffing and minimize overtime.
• Created fun team building activities to engage staff in up-selling to meet targets.
• Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
• Verified cash flow and electronic transactions from credit card system to balance registers.
• Balanced safe, prepared tills with enough currency and prepared bank deposits.
• Maintained safe working and guest environment to reduce risk of injury and accidents.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Checked temperature of foods to guarantee doneness and prevent food-borne illnesses.
• Worked in fast-paced environment with sense of urgency to serve guests quickly and providing timely service.

• Meet team's sales goals by selling loan and pawn products to consumers.
• Assist in customer account management by accepting payments, monitoring and managing customer appointments.
• Utilize personal vehicle to complete bank deposits and other Company business throughout the work day.
• Managed inventory control, cash control and store opening and closing procedures.
• Entered title and vehicle information into database.
• Originated, reviewed, processed, closed and administered customer loan proposals.
• Submitted loan applications to underwriter for verification and recommendations.
• Handled customer complaints with relative ease by conducting research, listening carefully and taking appropriate action.
• Collected customer feedback and made process changes to exceed customer satisfaction goals.
• Worked with customer to create debt repayment plan based on current financial condition.
• Listened to customers and negotiated solutions that met creditor and debtor needs.
• Advised customers of alternative actions and strategies for debt repayment and attempted to avoid adversarial communications.
• Initiated repossession process or service disconnection upon failure of other collection methods.
• Deployed automated system tracking and skip tracing to locate hard-to-find, re-located customers.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Managed strategic partnership initiatives to drive measurable outcomes and deeper relationships with competitors.

• Trained other employees in customer service, food safety and performance requirements.
• Set positive example for team members by providing high-quality, efficient service.
• Greeted customers with smile and provided friendly service to professionally handle every need.
• Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
• Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
• Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
• Worked front counter, drive-thru and other areas such as preparing orders
• Kept food preparation area, equipment and utensils clean and sanitary.