Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sara Zikmund

Wheat Ridge,CO

Summary

I am someone who excels at connecting with people and achieving great results. I am also a strong advocate for my team and enjoy working with the public. I try to bring positivity and my best skillset to every role I take on!

Overview

9
9
years of professional experience

Work History

Service Manager

King Soopers
11.2023 - Current
  • Resolved customer complaints in professional and timely manner.
  • Met with customers to discuss service needs and offer available solutions.
  • Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Monitored service staff performance and provided feedback for improvement.
  • Enhanced team morale through regular recognition of exceptional performance and organizing team-building events.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.

Assistant Store Manager

Walmart
11.2020 - 11.2023
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Developed and maintained strong relationships with vendors to facilitate timely product delivery.

Operations Manager

Ulta Beauty Inc.
05.2015 - 11.2020
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
  • Managed budgets effectively, consistently delivering projects on-time and within financial constraints.

Education

AAS - Accounting

Arapahoe Community College
Littleton, CO
05.2025

Skills

  • Positive Attitude
  • Team Leadership
  • Multitasking and Organization
  • Problem-Solving
  • Customer Service
  • Reliable and Responsible
  • Employee Training and Development
  • Customer Service Management
  • Time Management
  • Team Collaboration and Leadership
  • KPI Monitoring
  • Employee Supervision
  • Service Scheduling
  • New Employee Hiring
  • Inventory Management

Accomplishments

ASM of the Year (2021) with Walmart

Top Credit Card performer (2018) with Ulta

Timeline

Service Manager

King Soopers
11.2023 - Current

Assistant Store Manager

Walmart
11.2020 - 11.2023

Operations Manager

Ulta Beauty Inc.
05.2015 - 11.2020

AAS - Accounting

Arapahoe Community College

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Sara Zikmund