Sara A. Gray
Beaver Falls,PA
Summary
Goal oriented, focused and seasoned professional with extensive experience in customer service, retail sales, supervisory functions, fulfillment order processing, and administrative office support. Impeccable work ethic and organizational skills to efficiently manage and prioritize tasks. Recognized for analytical problem-solving aptitude and formulating strategic solutions to resolve complex situations. Excellent computer skills.
Overview
17
17
years of professional experience
Work History
Independent Contractor
GrubHub
Beaver Falls, PA
04.2022 - Current
- Complied with company policies related to safe driving practices and procedures.
- Maintained cleanliness of vehicle interior and exterior.
- Ensured that the correct order was delivered to the customer.
- Provided excellent customer service throughout the delivery process.
Customer Service Area Supervisor
Kohl’s
Monaca, USA
09.2017 - 12.2021
- Responsibilities included maintaining and supervising the register bays and Customer Service Desk
- Conducted interviews and orientation for new employees
- Coached and developed employees to ensure their success with attaining day to day business goals including sales and credit
- Helped customers to resolve issues
- Assisted in overseeing all store functions including Omni/Fulfillment, cash office, floor recovery and merchandise processing
Fulfillment Team Lead
Macy’s
Monaca, USA
04.2008 - 03.2017
- Primarily responsible for processing all online orders to include locating, picking and packing all merchandise for shipment to customers
- Additional responsibilities include unloading truck of new merchandise and placement of fixtures and new merchandise on the sales floor
- Lead team with weekly price markdowns in order to reach company goals for completion
- Assist Merchandising Team Manager in training new employees with Fulfillment as well as all other aspects of the Sales Support Team
Administrative Support Team
Macy’s
Monaca, USA
04.2008 - 03.2017
- Organized store Executive Office, scheduled routine maintenance as needed, balanced the vault and other cash office functions and acted as the HR liaison for store employees
- Coordinated the hiring process including prescreening applicants, scheduling interviews with store management and conducted new hire orientations
Sales Supervisor
Macy’s
Monaca, USA
04.2008 - 03.2017
- Partnered with store management to ensure proper staffing, recovery and maintenance of the store
- Helped to resolve customer and employee issues whenever needed
- Balanced stores cash fund on a nightly basis
- As needed, assigned projects by Sales Managers to assist in the running of their departments
- Mentored new associates
- Participated in the opening and closing of the building
Merchandising Team Lead
Macy’s
Monaca, USA
04.2008 - 03.2017
- Responsibilities included placement of new merchandise, floor moves, inventory and replenishment
- Assisted Merchandise Team Manager with workload planning, associate task assignments and execution
- Participated in the development of associates with the training of merchandising standards
Sales Associate
Macy’s
Monaca, USA
04.2008 - 03.2017
- Primary responsibilities included assisting customers to increase sales and open credit card accounts
- Additional duties included maintaining accurate inventory, closing department and balancing the register
- Participated in selling floor recovery, including clearing out fitting rooms and filled in merchandise from stock room as necessary
- Appointed Selling Specialist after 6 months
Education
Bachelor of Science - Social Work
Slippery Rock University
Slippery Rock, PA12.1996
References
References available upon request.
Timeline
Independent Contractor
GrubHub
04.2022 - Current
Customer Service Area Supervisor
Kohl’s
09.2017 - 12.2021
Fulfillment Team Lead
Macy’s
04.2008 - 03.2017
Administrative Support Team
Macy’s
04.2008 - 03.2017
Sales Supervisor
Macy’s
04.2008 - 03.2017
Merchandising Team Lead
Macy’s
04.2008 - 03.2017
Sales Associate
Macy’s
04.2008 - 03.2017
Bachelor of Science - Social Work
Slippery Rock University
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