Sara A Nuelle
Assistant General Merchandising Manager
Loves Park,IL
Summary
Driven professional with a track record of enhancing customer satisfaction and optimizing store operations at GAP-Old Navy. Leveraged expertise in merchandising strategies and store layout to increase sales potential and streamline customer experiences. Skilled in team leadership and problem-solving, consistently fostering collaboration and innovation. Demonstrated ability to improve service efficiency through effective staff training and scheduling.
Overview
12
12
years of professional experience
Work History
Assistant General Merchandise Manager
GAP-Old Navy
06.2023 - Current
- Conducted regular audits of product pricing accuracy in compliance with company policies.
- Implemented creative visual merchandising techniques that showcased products effectively while enhancing customer experience.
- Coordinated seasonal displays to maximize sales potential during peak shopping periods.
- Facilitated open communication with team members, encouraging feedback and promoting collaboration to achieve department goals.
- Enhanced customer satisfaction, addressing concerns promptly and providing exceptional service.
- Maintained updated product knowledge to successfully educate and advise customers.
Assistant Manager of Customer Operations
GAP-Old Navy
11.2021 - 06.2023
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily operations to maintain store cleanliness and organization.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service efficiency.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Facilitated team-building activities, enhancing team cohesion and morale.
Warehouse Forklift Operator
FCA-Chrysler
06.2012 - 10.2020
- Maintained an organized warehouse by systematically arranging products using a forklift according to company guidelines.
- Unloaded and stacked materials by raising and lowering lifting devices.
- Wrapped pallets in plastic wrap and attached merchandise tags to prepare for shipping.
- Worked with racking systems and loaded or unloaded pallets, pulling and placing pallets on or off of vertical product racking systems and trucks, maximizing storage by stacking products vertically.
- Maneuvered forklift safely in congested and confined areas using [Skill] and [Technique].
Education
No Degree - General Studies
Rock Valley College
Rockford, IL 05.2001 -
Skills
Store Layout
Merchandising Strategies
Merchandise presentation
Pricing strategy
Market Analysis
Computer Skills
Customer Service
Positive Attitude
Problem-Solving
Problem-solving abilities
Team Leadership
Timeline
Assistant General Merchandise Manager
GAP-Old Navy
06.2023 - Current
Assistant Manager of Customer Operations
GAP-Old Navy
11.2021 - 06.2023
Warehouse Forklift Operator
FCA-Chrysler
06.2012 - 10.2020
No Degree - General Studies
Rock Valley College
05.2001 -