Saraai Wickliffe
Columbus,OH
Summary
Talented remote Customer Service Agent with background communicating with customers. Highly skilled at answering questions and providing information. Expert at handling difficult situations smoothly for excellent customer experiences and top reviews. Highly efficient and productive working remotely. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dependable Collections Specialist successful at meeting high productivity, quality and performance standards. Efficient and competent professional. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Home Health Aide
Home Instead
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Improved patient well-being by providing compassionate and attentive personal care.
- Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Transported patients to medical appointments and social outings, fostering community engagement and overall wellbeing.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Monitored vital signs regularly, promptly reporting any abnormalities or concerns to supervising nurse or physician.
- Promptly responded to emergency situations such as falls or medical crises providing immediate care and contacting appropriate personnel when necessary.
Retail Sales Associate
Safelite Auto Glass
05.2024 - Current
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Set appointments with salespeople and potential customers.
- Answered phone calls and answered questions from potential customers.
- Scheduled follow up calls with potential customers to gain interest in scheduling appointments.
- Received in-bound calls and initiated out-bound daily calls to introduce customers to products and services offered.
- Screened potential customers to determine interest and requirements for products and services of company.
- Acted as first point of contact and set appointments for prospective clients.
Senior Collections Specialist
Discover Finacial Services
06.2022 - 01.2024
- Enhanced collections efficiency by implementing strategic plans and procedures to optimize revenue recovery.
- Improved client satisfaction by providing exceptional customer service during the collections process, addressing concerns promptly and professionally.
- Collaborated with cross-functional teams for seamless integration of collections efforts with other business operations.
- Analyzed financial data to develop customized payment plans suited to individual debtor circumstances while still aligning with company objectives.
- Researched accounts and completed due diligence to resolve collection problems.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Registered information of customers on database, collecting credit history, financial statements and personal details to preserve accurate records.
- Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
- Processed payments and applied to customer balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Counseled debtors on payment options and arranged installment agreements.
- Used probing techniques to determine debtors' reasons for delinquency.
- Quantified debtor balances to avoid late payments and bad credit.
- Established relationships with customers to encourage payment of delinquent accounts.
- Worked with customer to create debt repayment plan based on current financial condition.
- Monitored customer accounts for payment delinquency and initiated collection efforts.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Analyzed customer financial records to determine appropriate payment plan.
Assistant Teacher
little incredibles early learning center
10.2021 - 06.2022
- Maintained safe, educational environment for students during learning and free play time
- Assembled instructional materials for children's projects and play-time
- Protected confidential information related to staff and families
- Communicated regularly with parents, teachers and administrators regarding student progress and needs
- Read aloud and played alphabet games to encourage early literacy
- Developed and enforced positive strategies to encourage good behavior
- Introduced learning activities and imaginative play to teach children to explore.
Customer Service Representative
ContactUS Communications
08.2020 - 09.2021
- Consulted with customers to resolve service and billing issues
- Answered inbound calls, chats and emails to facilitate customer service
- Educated customers on special pricing opportunities and company offerings
- Documented customer information and activity in customer database
- Processed customer payments by entering credit card information in system
- Responded to billing questions by researching information
- Worked with customers while accessing, reading and inputting information into numerous applications
- Delivered step-by-step instructions to clients on navigating system and explained self-service options.
Crew Memeber
Wendy’s
05.2018 - 06.2020
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Assisted other team members to achieve goals.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Trained new team members on procedures, customer service, and sales techniques.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Documented customer orders and conveyed special requests to kitchen staff.
Education
High School Diploma -
Flex High School
Columbus, OH06.2020
Skills
- Co-Teaching and Co-Planning
- English Fluency
- Program Design
- Classroom Safety Practices
- Verbal and Written Communication
- Microsoft Office
- Parent Communication
- Curriculum Development
- Problem-Solving
- Lesson Planning
- Progress Tracking and Reporting
- Creative Problem Solving
- Efficient and Detail-Oriented
- Interpersonal Skills
- Communicating With Clients
- Professional Telephone Voice
- Upselling Products and Services
- Technical Troubleshooting
- Data Entry
- Customer Service
- Customer Communications
- Customer Data Confidentiality
- Upbeat and Positive Personality
- Relationship Building
- Active listening abilities
- Call center experience
- Outbound Calling
- Collections
- Customer research
- Credit and collections
- Payment Acceptance
- Finance
- Payment Scheduling
- Documentation and Recordkeeping
- Problem Identification
- Pleasant Telephone Demeanor
Certification
Certified Nursing Assistant
Timeline
Retail Sales Associate
Safelite Auto Glass
05.2024 - Current
Senior Collections Specialist
Discover Finacial Services
06.2022 - 01.2024
Assistant Teacher
little incredibles early learning center
10.2021 - 06.2022
Customer Service Representative
ContactUS Communications
08.2020 - 09.2021
Crew Memeber
Wendy’s
05.2018 - 06.2020
High School Diploma -
Flex High School
Home Health Aide
Home Instead
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